SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really cute
Really pretty and i got a gift from the store ! Really nice i will definitelly repurchase ^^
Really pretty and i got a gift from the seller ! Really nice i will definitelly repurchase ^^
For those who want colorful eyelashes, Goodgut
fast shipping and looks nice
the best lashes ever!!!! i love them so good
Fast delivery like a pic
The same as on the description. The store gave me an additional pair as a gift
The same as on the description. The seller gave me an additional pair as a gift
no glue
Very nice.
they look amazing and look so natural. They blind into my lash line
Beautiful look the same as the image
They look very cute, it was what I expected, it took only 12 days to reach Chili
The eyelashes look good quality and long suitable, I have not used them because I forget to order the glue to apply them, when I get it and use them I will comment more.
a bit long on me but theyre so cute
Amazing eyelashes, it enlarged my eyes
I love these lashes sooo much they are very light-weight, very comfortable, and so pretty would definitely buy these again
They look so natural in real life, I really like them. The plastic band is a little uncomfortable though...
Very comfortable eyelashes. In life look better than in the photo.
I liked them very much, they are as is the image
it arrived quickly, i also talked to the costomer service and they were really kind and helped me out. the lashes are pretty long and look really good but the glue doesn't come in the same order
Long, look beautiful. I haven't tried it yet, but I am sure that they will look right before our eyes!)
Pretty lashes. I always order from this store!
Cute eyelashes, only no glue
Came in and loved them, looks just liked the image
I really like the rendering, nice to wear I don't even feel them as they are light
Love them (┌^o^)┐, very Cute
sooo beautiful and with very good quality
Lightweight and very cute
super cute i love them sm, a little bit uncomfortable near the inside of the eyes but i can just cut them took like 2 weeks to get to USA
These are the perfect “manga” lashes imo!! I feel like some of the other ones tend to be too bold and more “cosplay esqe” and look weird without heavy liner. But these are great for everyday !
rapido
Are very nice thank you very much
They are the same as those shown in the image and it only took 19 days to arrive
Good