SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Haven’t used this yet but the package doesn’t look cheap!
They took less than expected, which is great. Pencils are good for their price, although White is subtle unless you give many passes, but in my opinion for the price they are more than good.
Good product but long delay in arriving
Well drawn back
It arrived according to the indicated date, delineate very beautifully and although if it is a bit resistant to the gua, it runs a bit when applied to the eyes.
Very beautiful <3
Very soft and nice
It took me a while shipping 1 month and a half
Lindoo
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It is good but it goes up.
Cute simple design, it has a nice matte color finish. The pen you rotate so it comes out, but overall i like how easy it is to wash off.
Very nice
Super good. It is a beautiful color and even serves to make shadows and contours, super useful and resistant
I liked it quite a lot, it has good pigmentation and color, although the color is a coffee a little darker than the one in the photo, but everything else is very good👍🏻
excelente
Very good, excellent finish
Stinks of alcohol, came in the box. It shines pretty well, it's before the time👍🏻👍🏻
A little disappointed breaks super quickly :(
This is the third time that I have bought this little pencil in brown color and it always arrives (this time a little late but it arrives) it is too cute, creamy, pigmented well and lasts for the day, my mom and I love him💃
bought for my daughter. she likes it
It is the second time that I buy this little pencil and it is great🤍
Is good
I recommend it very good
As the photo shows you. Very good pigmentation and color. I like it.
You should write it, but if it's good, it's good ~ ~
very easy to use, smudges really easy though. other than that, it's really good
It’s better than the white one im ngl but they’re both cute design on the outside and have a lot of liner so it will last u a long time and I recommend them a bunch!!
I love these eyeliner pencils! They are so pigmented and good for the price
Cool, it's very creamy
same
so nice and easy to use.. got color
perfect
I was pleased that it's easy to paint, creamy
Cute packaging, not smudge prood
perfect, second time ordering and i love it sm. will probably grab all the colours. i use it for lots of thing, eyeliner, lip liner, and to make my moles stand out lol 😭
The item was marked as delivered, but actually I did not receive it (my local delivery service did not provide any details of this package). The seller is very good, he agreed to return immediately, so I put 5 *. I recommend such an honest seller❤️
It has a good finish and is very nice, the only thing is that it is not waterproof, but it is very nice
Some kind of wide.
over all rlly good, just needs a setting powder since it smears rlly easily
I got my order 🤗 Thank 😊 🙏 you soooooo much seller. love ❤️ 😍 it
I hoped it will arrive in a small box, but everything else is very nice and in good condition💕
I hoped it will arrive in a small box, but everything else is very nice and in good condition
Pencil works well
perfect
I love this eyeliner this is my second time ordering it, I totally recommend it.
Bof
goes on very smoothly! very pingmented & cheap too, not really smudge free tho 😯
goes on very smoothly! very pingmented & cheap too, not really smudge free tho
great