SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and practical exelenete quality
Lo ame
I loved it, it fulfills its function... The only thing was that according to me I asked for it with USB cable and it arrived with the space for batteries, I can't find any problem, but if you have to be careful what kind of agitator we choose so as not to make my mistake hahaha, his delivery was on time 10/10
Very beautiful I was satisfied
Is exact as it comes in the image, It has good power, it only has one speed. 3 spare parts come in addition to nozzles of various sizes.
To start the package comes with zero protection to avoid things like these; It comes crushed. Something else I didn't like: I ordered the product because the description says "USB charging" and it came from battery... The good thing is that the device works well, only for that reason I will keep it...
Arrived just in time and the product looks in good condition and the box is very reinforced, I like it, we need to try it.
Be delighted, the good thing about this product is that it is rechargeable, and it came out at a very good price, it arrived intact and works very well, I recommend it🩷🩷
Very nice I like it, if it works.
I arrived incomplete.
I arrive very quickly before the pre-view date and I just love it, the only "negative" that is batteries I thought it was rechargeable, but inside everything it is very good.
Amei ! To doida pra usar
Not yet used but it looks good let's see how it is
Very good and beautiful
Excellent Product🥰
I really liked my satisfied product meets my expectations
I arrived very well on time and it is what I expected
Arrived early and in excellent condition
I did not like that it was not very protected, I hope that does not affect the use after it is spoiled, use it as soon as it arrives and then if it works, it will arrive in 10 days
The agitator my charm mui good quality is from batteries but this mui father
Excellent Product, comes complete and the box preserved. Is what I expected!!
Poorly packaged but all complete wine .. Very useful
I arrive as is the image, for the price is good it fulfills its function
Best investment for a lash kkkk, arrived super fast
It works perfectly well, I ordered with the charger and I think it is the best option. Wait for Me to be using it and it really is worth it. 1000/10✨
Arrived ahead of time, I give you 10/10 certainly the best purchase, I highly recommend it
I love I already had the one that is battery but it did not last long and I needed one with cable✨
Great, I loved it.
I recommend, item as the description. I order it for work and I'm not disappointed ..
Came very fast. Everything working properly.
I liked it a lot, everything came right
10 of 10 arrived earlier
amazing i love it
The article is small and functional... Serves well and can be charged with a phone cube
Everything arrived very well and before the estimated date❤️🙌🏻
Very handsome liked it, arrived fast
Of the best purchases, the battery lasts good and they are too practical, super recommended
I can no longer detach it
What a fantastic gadget it has different sized moulds so not only does it shake the lash glue it also fits the lids of all gel and non gel polishes, perfect
10/10
It is recommended to charge and it is not from batteries, it arrived in excellent condition, I just do not know how to remove the white to change the measure if someone helps me, I would appreciate it
I easy, 10/10 the truth do not hesitate to buy it
Arrived very fast, it works and it is good quality🥰
All right! Arrived with less than 15 days in Osasco SP.
Durable, very good quality and arrived before the deadline🙌
I arrived very well. And works well
The best arrived ahead of the expected time
Beautiful and good price
Wonderful, very potent! I loved too much
Well charge the truth is very useful better than batteries