SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the color red, it looks pretty good
I arrive in mexico in 18 days, the pink color is very beautiful with glitters✨I don't use it if it lasts return and I review!
Beautiful Color
I love it. Is a layer of brightness that illuminates at night... It is amazing. I will buy more ..
Perfect fast delivery very pretty color thank you
You have to put 4 layers to make it good
Very pretty color and easy to apply I recommend, received very quickly
Nice gel polish I like
Doesn't have the same rendering much less sparkle
Labai puikus.
Not bad
Excellent quality
Good color
Good
Bright color
Very beautiful
The goods arrived quickly. What you need! Beautiful Color
Good color but must be laid in two layers
nice texture
Thanks
Nice, look crystal clear .. arrived soon
The varnish is poorly spread and it does not have a real reflection I do not recommend
I didn't get it
Hermoso
Has little reflective flash
i'm verry happy with it.. nice collor
super polecam
Very good product
color not the same at all..
RaLa wife
Trimured by the Duge Shvidko kolir vidpovid yak in the photo to the daughter
super
It is beautiful, such as its description
Very beautiful saturated color. I try the products recently, so far everything is fine.
It came to me. Varnish Duge garnishes. Photo does not convey any beauty. I didn't try Yogo anymore. Daughter
Very nice color does not cover like the blue well in 1x but with a red background very nice
Super!
Good❤️
Does not really cover very well unfortunately.
Very beautiful rich, pretty dark
it's a cute gray color, it's different but in a Nice very way ☺️
ok
The color is not as bright as in the photo, the shine is completely invisible.
Beautiful, a little thick! arrived quickly!
Very beautiful varnish, although very thick
The packaging is good, the color as in the picture, thanks to the store.
Not E plowed on the bridge E 3 layer.
Beautiful Color
Super arrived in 14 days for France
I made a line to the Moscow time, my daughter)