SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied.
I began to use this hair treatment product for about a week , I cannot comment whether it works or not because I haven’t used it consistently for long enough to see the results however, what I can’t say at the moment about the product itself is that it is a liquid base and it doesn’t grease the hair like some of the hair oils. I use this product on a daily basis and wash my head twice a week.
Must be tested
Not yet in use effect I need to use more.
it's a gift for someone so didn't try
I'm using all one, but I think it works. I will continue to write
I arrived well let's see if it works
For a full recall, at least a month of use of the product is required.
Didn't try yet
I arrived well and quickly and I will also comment I will buy more if you see a visible result Thanks
yet to use but came on time
The product looks like what it promises. I will be testing it for a few months to see how the results are. I would appreciate a more detailed description of how it should be applied and how much
Arrived well, testing product
Can't wait to test them and see if it works
I arrive very quickly, I will start using it and then I will comment on if it works
I still don't know if it works
Excellent Product, I 've been using it for a month and it does look like it works.
Does not work, no improvements after 1 month
Delivery was fast, cant see the results yet
No real results
The hair doesn't grow. Instead, it will help you to keep your scalp dry, but it's oil. It's gonna work, but I'm gonna use it because I bought it.
I star using the product.i wish it work for nay hair condition.Thank you
Arrived here, soon post the results
Try it and see what results.
I 've been using it for a month. Sensations when used: burning, itching and so on-no. So far I have not noticed the result. I will supplement my review in a few months.
I started using now I will wait for the result
It is written, it is hairy for the darkest camp, it is thick to get into it. Not written, it is not written
I'm using... no result.
Item received, but very long delivery-50 days. When I start using I'll write about the results.
I'm gonna try it on. Let's see if it works. High price for quantity
Test phase
Arrived very quickly must try
I like I plan to order again
Bon
No result yet
At the moment it works NI sale by NI deja de Caer
Received. I will use it and I will see the result.
Mer ENN to måneder på å Motta produktet
I can't Congratulations, I see no results Results
Ok
I take a long time to arrive, I have not used it, then I comment more
It will be seen with the use and time
Great, you have to be constant
I don't know yet
I arrived in a timely manner, now to wait for the results
I started using it but I need time to know if it really works or no. I am happy with the fast delivery and no damage to the item.
Good product
Good product
The delivery seems to take about 15 days, I think I should use some efficacy...
As described, it took a while to arrive but as described, now it remains to be tested