SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pleasant, soft, odorless. I'm happy. Thank you
It was more than a month late
The number of people is not a little yak in the photo is declared by the seller, ale it will be a little, it will be a little more than a little more than a little more than a little girl. I'm not a grizzly, but a lip, a little oblizum, a little Kavu Chi SHO, and from Relish to a little girl, don't be undermined
The product fulfills what it promises. And positively highlighted the communication of the seller who kept me informed of the delay that the carrier presented and although it arrived almost 4 months later I feel very good for the good communication of the seller who made me understand what happened. I am grateful to have informed me of the process. Thanks
I loved the case, it is as it shows the image and it smells delicious
excelente
Very soft and smells rich
Nice but transparent
Buy you will not regret. Product as in the file
Class lipstick, it smells good, I will give birth
As in the photo. It's nice, but it took a long time to arrive, more than a month.
Stink oil
The only thing was that the complete order did not arrive, but in 2 deliveries and after the expected delivery time, but the identical item.
It fits well with the color of the lips, not the dark I want
Very nice presentation
I loved it as the photo says
Excellent products. I recommend them
Perfect toppppppp
Perfect, I loved.
It is very cute and pleasant, it is a cocoa with briĺlito I like
Everything went well!
Same as in the photo
amazing and so soft like vasaline
Arrived well according to the description😃😃
Arrived well according to the description
Girka for relish...
WORKS AMAZINGGG ONGGGG!!! The colour changes so fast and adjusts to your skin temperature!! If you want a natural look, you only need to apply a little amount on ur lips and it won’t feel thick.
WORKS AMAZINGGG ONGGGG!!! The colour changes so fast and adjusts to your skin temperature!! If you want a natural look, you only need to apply a little amount on ur lips and it won’t feel thick.
Apply as a protection on the lips
Beautiful, but the texture is heavy, sticky
Excellent product.
They are very cute, exactly like the ones in the photos
Are exactly the same as the promotional image. Are beautiful. When applied, only a light pink color stands out. Very pretty. I recommend widely. Fast delivery. They come in a box.