SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look good, not trying yet but fast delivery.
Lipstick very nice.
perfect
The case looks good, but If you think about the price, Shrek, which is green in a yellow case. It's the same.
pretty good, also really pretty color. definitely recommend if u like pinkish colors on u.
smell nice
good
All good. My daughter. Russia is the killer of the Ukrainian and Israeli people.
UTI putsi))) minuscule, smelling of half-Nitsy. Give a light child. Gagle lipstick
Lipstick is filled with 100%. High flavor, not good, easy to apply. I will give a light sprout, it's good on the lips, just super!
Cool lipstick. Does not dry lips. Super. Thank you.
Very cool lipstick. Moisturizes well, lies down and is pleasant to wear. The color changes immediately to pink, quite saturated and lasts a long time. I take not the first and not the last, because Like it very much)
It's cute and re-bought. It is easy to paint because it is slender.
I bought 6 of these lipglosses (because without buying multiple, the shipping costs aren't worth it) And I can say, they smell very nice, although they don't work as well and as bright as in the picture given. 2 of the lipglosses arrived with their packaging off, because the packaging isn't good, however they aren't damaged, so im fine with it. They are very small btw, youre not getting a lot but I already thought I wouldn't, so I prepared. Overall, works okay and for the price its great, even if the lipglosses are very tiny. 4/5
Arrived on time, well packed, everything is good, ale lipstick is not good, in the photo the third one can see, in the hands of the details it is nice, defective in short.
At least he's great.😍Its color is beautiful and wonderful moisturizing.
Not bad, it has a strawberry smell and transparent color... But after few minutes the color changed to a pink color. So it is a magical lipstick 😍 The size is smaller a little bit than normal one. But satisfied with the price... And very cute
i co cute and good
I find him very cute. It has no smell. On the other hand, he plays his role well, he tint the lips correctly. Delivery has been long but delighted with the product😉🙂👍
Small in size but ok.. strawberry flavor
I think it was good bit to pink for me tho
The product is not very good
I love it, it smells rich,
They are very beautiful💕The design is cute
😍
Lipstick strawberries were rejected by tsilimi and Garno with packing. Dear seller. Kolir lipstick to chew for roast.
It's fast packed well invited 30 all OK that's perfect