SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I didn't have any problem and it was okay.
I used to buy it as a recommendation. I like it very much. But the container is too small, I think it's a sample.
It's a Chan.
I bought it in half way, but I am satisfied with the scent and good absorption. The capacity is small, so it tastes like the texture but I made another purchase again. I hope you have a bigger capacity ~ I will settle with this product in the future
I used it and liked it, so I repurchased it again. It was good because the balm was good, it was well permeate the skin and didn't bundle.
I can use it.
All right ~
Fast shipping well received
All right.
The effect is being compared with the effect of blood in Korea.
If you apply a lot of retinol, or if you are exposed to ultraviolet rays during the day, the skin will turn upside down and itch hot flushes because it has side effects such as cramped rice, it has to be used in small quantities, like an Ointum, so it is less weight. It is written for Day & Night, But sunscreen is required when applied during the day I can feel a bit of steam in the emulsion viscosity, The product I use is a fresh type, but a little different And when applied, the first scent is sour, but the second scent is slightly like that, and the smell of the toy I saw from the Maron doll I think the same scent is strong.
The size is very small, since it is a cream of reticol. I thought it was a sample... I don't know the effect.
It's soft.
good
I don't know what the real thing is about,
It's less than a snail. You're not being able to help.
mini size, ok for face and neck
good
I want you to write it well.
It's very bright and perfect for work.
It's very bright and perfect for work.
Cream is fine.
Quality is satisfactory and delivery is average
All right.
The amount is smaller than I thought.
All right.
Well arrived
It's a small capacity, so it's cute. I'll use it well.
As the label is attached, the quality of the product is lowered.
very good
The amount was smaller than I thought.
Small but good Balimy
The size is small.
Repurchased.
Tuter Tao Yutsu Tone
Morgett is still effective
The amount is small. Good for Balims It's not a lot of stickiness.
Bien
Exhibition
small
Size is sample size
The capacity is small, but I will use it well
Before use, I try to use it a few times.
The delivery was fast. The product is incredibly smaller than you think. Table tennis process size? Packaging in good condition
It's cute. Joe's on a trip.
It's much smaller than Sam's angle. I don't know the effect yet.
It's much smaller than Sam's angle. I don't know the effect yet.
30g is also the capacity of the girl. Is it too small? Will it work if you use it all?
Favorite
Good