SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered within the stated time frame. Good glue. I order not for the first time.
Good
Love this glue!! Highly recommend
muy bien
good good good good good good good good good good good good good good good good good good good good good good
bueno
Thank you very much
Great!
Arrived earlier than expected good product😄
Thanks for the seller recommend to buy
Everything is super, thanks for the gift. But the delivery is very long...
The order was received in good condition, the delivery time if it was some time. It is the first time that I have ordered and as soon as I will try it, it brings its seal that it is original
Arrived on schedule, well packaged, has the brand seal and a toast came. I had to pay the fee for the federal prescription.
The goods arrived in Germany in a month, a couple of days earlier than indicated in the delivery. This is not the first time I take excellent glue
I arrive uncovered, I hope it lasts
I liked the packaging so that it would not be damaged, arrived in the estimated time, now just to try it
I take a while to arrive but I arrive and I get a gift, I just need to see the heat, thank you very much to the seller
I take a while to arrive but I arrive and I get a gift, I just need to see the heat, thank you very much to the store
Excellent product, has very good adhesion and recommended
Until I pierced the glue delivery long
good
Arrived ahead of schedule! Came gifts
Good morning I just received my package thank you very much
It took me a while to arrive, it didn't urge me so I had no problem, it also came with a gift✨
It took me a while to arrive, it didn't urge me so I had no problem, it also came with a gift✨
It has taken a long time but hey, I'll try it to see how it goes
It has taken a long time but hey, I'll try it to see how it goes
Shvidka shipping, selling gifts)
Very good product
Everything very well and on time
Amei it Cola
Product arrived well packed and came treat
Good glue
I received my package thank you very much
Amei a cola
Excellent arrived before the date
Very good came to me fast and well bagged thank you
Came well packed and with pampering, I loved it! I indicate the store.
This glue is wonderful I loved
Thank you!! I arrive soon
Bien.
Excellent Product, fast delivery before what it said there. Excellent. And they gave me little presents. Thanks
The item arrived 15 later than stated in the description of the fast delivery, but it is the problem of the delivery, not the store. The seller put the gifts, very nice, recommend
Very fast shipping
One of the best glue. this is my 5th order with them. retention is 10/10.
Arrived before the deadline
Yes
Arrived before the deadline
Shipping just what I ordered and arrived before the estimated date, the product seems to be the original and also arrived with gift, I would certainly buy here again☺️