SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My product arrived damaged
I will leave feedback after use
Almost no pigmented very well
Didn't really impregnate my eyebrows
Like the image, I must still prove it.
All OK!
no delivery but refund money 👌
Satisfied with
Shvidka shipping
Good buy
The shipment was late, I did the test first on my hand and from a wash it was immediately erased... It has No duration, so the product is not good.
The delivery was delayed, but in general the product is not bad, of course, when I ordered it I thought it would last for a long time, I applied it to my hand for an hour to check what shade then on the eyebrows, took off the film, the shade just fits my eyebrows perfectly, but then I tried to wash it off and it went off, Rather, you need to keep it written on the package for two hours longer or apply it at night, well, not that I expected, but in general it's not bad, if of course you paint your eyebrows before going out somewhere
The goods were very well packed and secured against drying out. Brown color is suitable and will last a long time.
Not good
Shipping is fast and good. Thank you
i love it
I don't know the color remains
I bought different colors but has no indication of the color differences colors, they are all the same, besides the instructions come in Chinese
Work properly
Only lasts like a day and washes off… Good for like 2 days use. Looks nice but only bad thing is doesn’t last. Came pretty fast
I really liked the way I thought thank you very much to the seller
Let's try
Applies easily but duration is Little Falls with water
Came faster than expected and works great
Didn’t realize it was a peel off thing but it’s meh I wish I didn’t get it and just got beard dye or something tbh. Nothing bad on the distributor or makers it’s a good product just not for me
I have to press hard for the product to come out, it almost doesn't have it!
nice product. doesn't sting, not very dark though and lasts only about a day or so
It has taken a long time to arrive, but it fulfills its function
Very fast delivery, I will leave another comment when I try, thank you very much😚
It took about 1 month and a half to arrive.
I still don't taste it but it looks good
It does not dye perfectly
Thank you for the product.
Arrived on time
excelente
does not really leave a tint
It is a peel off and not a dye for professional use as advertised in the video.
Asked for Brown, came Gray
This product was easy to use. Left on a few hours unti it peeled off. Have to buy a darker colour next time as it was quite faint.
Comes very good size, need to test the product
Not yet
Not yet tried
Delivery was fast, I tried out the color and there was no color difference.
I have received the package and there are no issues. The packaging is very good.
This color suits me very well and I really like it.
This color suits me very well and can last for a long time. I am very satisfied.
I have received the package, and this color is very suitable for my makeup without any color difference.
This eyebrow is dyed very well, I like the color very much, and the coloring is very fast.