SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy, thank you!
Very nice, the material seems good.
Beautiful of excellent quality
Beautiful and ideal measure, I recommend it without a doubt!! Is comfortable and wears a treadmill to hold on. Great!!!!
Is beautiful🥰
I recommend super fast and super well do my daughter and delighted
I put my daughter's dance shoes
Perfect to put in everything I need. Very beautiful and original design
Arrived in good time and fast,, very beautiful and attractive and printing from both sides ,,, very very very very wonderful ,,, Thank the seller for communication and meet my wishes and credibility
Class is a large cosmetic bag. Tissue Chorn tsupka. It was built up, like the Napis vikonali for my hannyam. Recommend!👍❤️
Exactly as pictured and great for the price! Thank you ☺️
very nice snd beautiful
Very nice and good quality. Nice custom name. Fast Shipping
Exceptional!
Very nice
Very beautiful handbag. The fabric is thin but for this money is great
I ordered this for my daughter in law. With her name on the pouch make this gift unique.
I love it!! It has taken very little time to arrive and they are monisimos!
Good printing on two sides, looks very good As personalized gift
Beautiful custom pockets any color combined One week fast delivery Serious seller
Beautiful and very fast delivery! Thank you very much!!
Muy Chula
Great
Perfect! Comunication with seller was excellent. I recommend it. Thank you seller!
It is beautiful the name the first name is marked on both sides awesome I will order some to offer magnificent
Big vagina from the viewer. Quality and solvent
Trop belle
magnifique
I don't have a photo, but it's great! Have good size as your big hand .. And they gave me the name I wanted! Very beautiful!🥰🥰
Arrived in less than 10 days.😍👌
beautiful :)
Lovely printed on both sides
perfect!
Recommended seller
Favoloso
very good thank you very much
Beautiful print on both sides thing that I did not expect. The zipper also looks sturdy. Arrived on time. Store advice
So cute, but it's bigger than expected
Super)
very nice, biger than expected.
My daughter really liked it! Thanks for the fast delivery
Very pretty
Very pretty. As seen in the image
Perfecta
The order arrived a little later than the specified date-but it was worth it👍🏽👍🏽👍🏽The quality is super. I ordered the inscription on the cosmetic bag-they made everything cool. I recommend it🔥
Ok as for a bargain price
beautiful
Very sweet makeup, pencil holder... Who knows how to use Bag. The inside is unlined.
Very nice and good material. Recommended 100%.
Very good thank you very much