SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small but does the job
An efficient apparatus
It is compact Fasil to use and carry
Practical
I can’t say enough good things about this product. I feel like I am getting a professional facial when I use this at home. I love the adjustable knob to direct the steam where you need it to go. It’s very helpful.
It is small but fulfills its function
The product is excellent, very practical for its size, the shipping was fast, arrived earlier than expected, I super recommend it
Super nice I hope it works well
Very useful, excellent quality highly recommended
It was very good and I was satisfied with its quality
Good price for price Put the water up to the max scale, press the power button, and wait a little I can hear the water heating. I can't see the smoke, but hot Kim comes out nearby. I can wear it.
Exact for my service
Very nice and practical, easy to assemble and use, beautiful also aesthetically and being small takes up little space
Arrived well before the deadline, everything was packed right. I just thought it heats up a lot, being a certain care when using if putting it close to the customer can burn the skin
If water control fails, it can cause a burning. Put the mug about 3/4 and operate it can be used safely The first use of the product leaves a bad smell
Love this but doesn’t last long. Good for something like toners or mask to sit for like 10 min.
Makes very hot steam. It takes a while to get started. I thought it was very good. Good quality material. Came well packed. Recommend product and store.
Opened the device two weeks later, poured the liquid and turned on according to the instructions, he began to spray boiling water like a kettle, it's good that I did not substitute my face, otherwise I would have received a burn on my face, it's terrible. He is a dangerous tool, be careful.
Good Machine, recommend
I tried it works very well. VKorizes very well. I'm happy with my order. I highly recommend.
It is very nice, it fulfills its functions and the steam is not suffocating.
I haven't tried yet. It looks good. It's small I don't know if it's going to help me. Fast Delivery
It's a fault that you have to water too often.
Small and fine steamer. Very happy with it. And delivered quickly
It is very small and little smoke comes out, but it heats up.
It's wonderful article past will comment you won't be disappointed I'm too happy💖
Al-Hamdallah arrived and was satisfied with him to Mo Adifah ask for his help and ask her for a WhatsApp mobile number + 58 Les l00i2 My account
The excellent item the fast delivery, the delivery man threw the package over the gate, it was lucky that it did not break down with the fall about 2 meters high
I still don't taste it but it looks good quality. Try it
Arrived very quickly. I tried it and it's very good. I loved it. Recommended 100%
I tested it is working TD just don't have ozone but vaporization .. The smoke is not so much in the photo but the product for the value is good .. OBG seller arrived Mt fast.
Excellent product, it is not just ozone.
Top
Received the goods within 10 days. Thanks for the speed. All as described. Haven't used it yet. Then I will supplement the review.
The device works very well and fulfills its purpose. Only the water deposit and very small.
It works well! I think we need about five minutes to Steam.
Up Time
I liked it I am satisfied, super safe when it runs out of water it turns off by itself. But I believe that you should be aware that it may damage the product.
It took but arrived, product working perfectly
Arrived properly and well packed, I haven't tested it yet because I'm traveling, my mother received it, but the shipment was correct.
I love the product is excellent as described is everything in perfect condition I recommend it😃😃
Not bad
It's okay only that it doesn't have ozone I don't check that
I like the machine
This super beautiful looks good quality is small and therefore does not take up much space and is useful
Perfect, a little smaller than I thought but top
Works very well, there is the adapter to plug into French outlets, perfect!
Received in perfect working condition and came well sealed Great, recommend
The device works very well and fulfills its purpose. Only the water deposit and very small.
I still didn't use it anymore as soon as I use it, I go back to talk.