SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works well
good quality
Good
Came fast, the color I ordered, it works like it says. I have to test the effectiveness but what I asked for has arrived and it works as they promise
Ideal good for the price
Excellent product
Very good product, it is the second I order and it fulfills its function, it helps to turn the face the mandibular area and the neck and double chin area alone, you have to use it with some cream or oil
Without plus at the moment... We'll see in the long term
Quickly received easy to use
Wonderful and leaves beautiful skin
bonito
Everything works, I have not tried it yet, I will leave if I can another comment later
Super, exceeded my expectations. I have several similar ones with Ali, but this is the best of all. Very pleasant vibration, 3 color modes (from acne, from wrinkles and skin tightening) and 4 massage mode with a current. When red color heats up well. After the massage, the face is very smooth, the skin is soft, I hope to get rid of pigmentation, help with the treatment of acne and postacne. In any case, very pleasant massage, I will use 3 times a week with a massage mask
This massager I love it is already the room I buy to give to friends, as long as I use it my skin looks better every time!
I like it very much
Bien
Arrived on time, ahead of schedule, excellent service of parcel, the product is displayed as the seller mentions, good service and good product.
I really like this massager as it makes the skin look healthier and it makes Me very practical and does not weigh.
As in the photo has several levels vibrates when contact with the skin, for its price seems to me a good product
Looks very good, and of very good quality, it was well packed, it took longer than normal but it arrived, it was worth the wait, now to wait for the results
So far works well
Bull like in the picture
love it! as described
It takes time to assess the effectiveness
Just like in the description I liked to see results
Cool but the second time I wouldn't buy. Fatal lightweight plastic
The massager works and looks good. Changes color during massage
It is very nice and I loved it has three lights
yet to use, not a comment on effectiveness of claims
very nice i received today
I loved
Love it, I loved it to massage my neck
Facelifting device well made, elegant and works, but you will have to wait for the effects. Fast shipping
the device receive in very good condition and the box is also in good condition, I try it work perfect recommend for people who want to buy the order.
Very arrived very quickly just need my sister to try it and see if the device came well ......
I am very happy my all families bought
Really good product. It’s really effective. Highly recommended
Perfecto
Good quality product, conforms very well to the requirements. Does not occupy battery and is rechargeable, it is recommended to the seller
I tested and it looks good
It arrives in good condition, without blows, sealed and with all the accessories, just need to try it. Thank you!
Ne liked a lot
Gostei...us I saw it left the skin very smooth... I believe it will be great 😘😘😘😘😘😘
Vibes and has light
Product in beautiful packaging, looks great quality, I will test still
The product arrived well, I like it I had already ordered it before...
Excellent Product identical to the description
The box arrived somewhat chanced, but the product is fine.
good packaging very fast in delivery and good work
I loved it. Feels great on the face