SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love them!! I have bought them several times, because they provide a lot of hydration, firmness and freshness to the skin. Super recommended!!
Did not receive. Not due to shipper, but local funal mile carrier seems to have lost the package. It looks like a good product.
Product was deficient Refund
ok
I have worn clothes for a long time. I have worn them off for a long time.
Very pleasant mask on the skin
Super bun ,dupa maxim 3 seine observi ca pielea ta this Mai curata.
Very high quality masks, hydrogel with a pleasant smell, give a good hydration! I advise you!
I liked it very much, dissolve very well and very easy to apply with a very good texture and appearance
After the mask, the skin is smooth as silk. The mask itself is delicate.
They look good yet I didn't test them
Good
I liked it a lot just do not know with want I will mix?
Basically with me although I added water it remains too liquid and hard to smear it. .. On the other hand the substance relaxes the skin, refreshing and cleanses the face...
Very good products
Not yet tried
Rather good quality
Came with full matching picture. Haven't used it yet
i ordered 5 packages and recieve as a gift 1 more. thank you for the gift! will be ordering again for sure. reccomend
super
Very good choice, I have tried them and they are great.
I did not take photo because I only did it once, but I loved the result, my skin became soft, and gave the impression that took out some wrinkles, I recommend
Super moisturizer. Arrived fast
I received the item and it looks thesame, I have not tried it yet to know if it works but it looks good
I loved it!!
The texture of this facial mask is very delicate. Once opened, you can smell the fresh and natural fragrance, which makes you feel happy. After use, the skin feels hydrated and radiant, and the skin tone is significantly brightened.
This is a very excellent moisturizing facial mask. Its ingredients are mild and non irritating, which can effectively nourish the skin and enhance its moisture content. After use, my skin feels soft and smooth, looking healthier and more radiant.
I particularly like the refreshing feeling of this facial mask, which will not cause any burden to the skin. At the same time, its whitening effect is also excellent, and after applying it to the face, the skin shines with a translucent light.
The product arrived early, good product has a button to push the product ingenious very easy to use I liked
Top Ali Express Seller AAA, great product, fantastic price & fast shipping to the UK ********++++++++
Super fast.
Very good skin mask.
Love it very much. will order again
Great choice!!! Quality not yet tried everything but looking top! Pleasant smell! And super fast delivered
I have not used it yet
It is easy to use before getting used to makeup. The makeup effect is also more long-lasting, and the skin is very smooth.
It feels very cold and comfortable on the face, relieving dryness in the face
When using this for dry peeling, the facial effect is the same as what comes out of a beauty salon. I gave it as a gift to my friends.
Received thanks
As the image, but only the essence comes and apparently needs some kind of dust
Good product. As in description
They are not bad but in terms of smell, No differences are noticed. I expected you to smell better… still the feeling of the mask is very fresh
I love them!!! I always ask for them
I have just received my package and I have just made my first mask and I like the touch and now we will see the result
The logistics came quickly, and it arrived when I needed it.
After use, the skin looks very smooth, very tender, and no longer feels rough to the touch.
My friend recommended it to me, it is a great beauty product. It's also very comfortable to apply.
How to use them?
The best!
I still not try it i will use it all holiday and comment again its look good for amount i hope its good