SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good. More not wristy
Very good
I love the metallic gold it has, it looks good quality, better than I saw in the picture to buy it
Thank you very much received order all super Very convenient product
Exactly what my wife required
Good product
Well pigmented
Im very satisfied with the product. The shipping was very fast and the product was in good condition.
I charm come small but for the price is okay
They are small, they arrived well, let's try them
The pots are really small what you serve two three times that's the pot is over
Very beautiful👌
Small format, but for trial this is what you need. Beautiful color, need to try whether the paint in the lamp will dry for all 100%
The bottle is plastic, the color is gold but it is very dull, if you look for something more to yellow this is not the vdd but still very cool, I still do not cure it in the lamp but it looks beautiful
Delivery to Ukraine-48 days.
I haven't tried. Packed well
seems ok, just tried it. thank you.
I think the product is fine, the color is metallic as you say. I recommend it!
On the first glance, the product is good, nibund shvidko
The order was delivered a month late. Quality: visually mirror, in the photo there is grain, do not flow. Brush is not for fine work, but you can work with a stencil.
I like it, I take a while to arrive but I arrived well
Beautiful eyeliner
All good
Super
Class Liner Gel! Hot penzlik and zingy colir! In robot Super!
It is beautiful is the same as the image I recommend it I am delighted
Arrived very fast, excellent product :)
Nepogana paint, there was a dovgo, maizhe 2 miatsyv
After 2 months I arrive in Peru, it is small but the color is beautiful
Works well, nice color. It airs drys
Suaer
Garno nail polish
Goods of the goods of the region. Kolir yak in pictures, sribny. Kind to dry out. Duge is hitched. Recommend!!
I honestly love it! It is metallic, the color is very nice. If you make a mistake in the line, you have to use acetone to stir. But from there on out everything very well.
Really nice
Thick brush
It looks really good
I loved
Chipped off after few days. Poor adhesion. Do not recommend, the gold color looks darker, more metal like than in the picture.
excelente
It is very beautiful and I have already tried it work Super well and dry quickly it is a bit opaque, but I also bought the silver and they work the same So the product is
Mw charm the truth a little small the pomito but fine
The goods arrived 5 weeks earlier than the appointed time, it's a pity that the quality did not happen by the new year
The order arrived quickly. Good quality. As described. Thanks to the store.
The order arrived quickly. Good quality. As described. Thanks to the seller.
Rose lithium, good packing
Duge class liner, thin stone, hand-made maluvati, class sop, Duzhe Rada ale check the middle maizhe
Everything came, by an hour. Malium ob'm, did not try in the robot
It is not mirror effect,just metallic.
Free-skimala-a little, a number is not a little, if you are a little green with gold