SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice
lindo
Product yak hover the beast!🍑✨️
Just suuper!!! Very fit, my favorite now, thank you
Too cute (≧▽≦)(▽≦)
it didn’t arrive but it is not the seller fault, i think it got lost when it arrived my country
fit the description, nice shape and holds for long
Amazing liked very beautiful color and perfect texture
before & after pics- The #03 love style lipstick is cute! Subtle color and it smells nice. Very similar to a lipstick I loved before which was over $10 so I’m v happy
Good but too less product
Came to the lines. Colir garny, trohi tintug. Wear no variant day, easy to smear, ale for Yoto Garna
Nice texture. I really liked everything. And the packaging is also simple but cute. Thank you very much!
The color is incredible, pigmented very well and in the long run it is not crossed into the objects, very beautiful.💕
I like it, it's beautiful
FIREE
I liked it a lot, the texture is like a paste, it is quite bright, very nice the color, it was a little late but it's okay🤞🤞
It has a good texture but is more intense in tone than it seems
Cool
Very cute color🩷
It didn't reach me and they reimbursed me
The lipsticks are beautiful and creamy, it took more than 3 months to arrive, I contacted the seller and I collaborated in the delivery, it was worth the wait
They reached Me well and within the expected time. This is the best option over many others!
Very good
Very pretty, arrived fast, the colour is a bit off but still very pretty
Everything in order. But it took longer than the bill
It’s not as sheer as it looks in the pics and looks better over lipliner or lipstick but it’s nice
Garna lipstick, garny color, ale on the lips is not called good...
Good product
Ruched my day leather I put on trohi and roscara with my finger (Tse nairakhiy variant) I want to wear it Won't be a water, this is what on uvasi) I'm more satisfied with the design and the product itself
i love it, it's the same color and it's so glossy, but it took to long to arrive 1 month
It's very cute! The color is a little darker than the picture that if
The delivery was delayed a little but the product arrived well, the seller solved in time. As for the very cute product, although I thought it would be darker, but the color is very cute anyway.
Very good
It is like the Squirt Plumping Gloss Stick of MAC, you have to take out little and touch, very nice color and arrived on the specific date🫶🏻
Not Sticky. No smell. Less as soft and glade able as the original Florette brand. Same length but more fat all around not as thin as the Florette ones.
It’s shiny and the color is very pretty😍 the only thing I have to say about it is that it can feel a bit thick and sticky on the lips. Other than that I’m very pleased with this product☺️
Very cute, and the color matches the picture very well.
Sub to my channel. It was a good product
very nice :3
exactly as described, very well packed, beautiful rosie peachy color
As the photo, leave a natural look, it takes me 2 months
For the price is fine the product, what I didn't like was the delivery time takes more than a month to arrive.
It took a while to arrive, the tone is very nice
love love the color
adorable, not like photo but still quite pink!! its sticky, hydrating and easy to apply, the applicator does get a little messy tho. came faster than it shouldve!!!
I recommend it
it came extreamly late. I was about to ask for my money back because it took 63 days (over 3 months) for it to reach me, it was over its estimated time. The color is nice, it smells ok too. i tested if it would smudge when I first applied it, it did, but the color holds well.
Pretty and super glossy
Class lipstick, Edina won't pidishov kolir, over that worm, ale can wave with a pencil and all super🫱🏻🫲🏿
Very cute, it sincerely smells like Cherry. The color is a very cute crimson color. Unfortunately my cell phone camera does not do it justice😭