SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A precious yellow and the divine toper
Product didn't arrive but seller refund the money.
The goods arrived quickly. Until I tried it in practice
Great
Garny varnish be it-like a colir. Cool mat top
It's like the picture, great color!
It's OK, color is OK
The image does not do it justice, it is precious.
All according to the description, I recommend
The packaging is small, I haven't tried it yet. The product arrived in good condition, when you test it I will see how it is. Shipping was within the deadline, app 2 weeks. Excellent communication with shipping tracking, recommended
I already have several and they are great.
Foarte mulțumită de calitatea produselor
Még Nem pramáltam de remélem jó lesz. Időben érkezett amiert nagyon hálás vagyok a boltnak.
Tse Lubov. Lacquer is thick. Without sticky ball. Prozorium. It is easy to play. Delivery dovg. Rosmir is small. I will be more blush
Arrived well packed. They are small but very cute
Beautiful effect
Transparent with sweat .. beauty🥰
Ultra Bright and non-sticky, I have already ordered it several times, it is top!
Garnet goods, in Belgium yshov Dovga zvychaya, the goods are contaminated, the volume is rather small, the size is normal for such a penny, it is not significant for Edine's trohi, I am not satisfied with the goods.
I already opened it and it is very beautiful, it comes in good condition, it takes a while but it arrived well, I recommend them.
Beautiful gel polish.
Nice color, good coverage
The varnish is thick, it's small. I didn't try my luck, ale I think I will be Garno in the designs of the Whiglyadati, it came more than the declared date👍
sviđa mi se
Exactly as in the photo, small bottle and strong smell
A little thick, we will see the final result as it remains
Super great colors
Pretty
Came a little late. All whole. Color as picture.
❤️🩷🧡💛💜
This is beautiful, I adore them, I will ask for more, they are not hard and they stick well, I arrive in Mexico in 2 weeks💝💝💝💝💝💝💝💝
very fast delivery
too small
It is very small, it is necessary to check if it is functional.
I 've been looking for this polish for a long time and finally found it, thank you!
I did not receive the order, so I cannot rate the product badly, the corresponding refund was received
Super
Very few black particles, you need to work on such an effect.
They arrived in just over a month, the colors match, the density is adequate, for the moment I paint them 1 week ago and they last well
The color is so pretty. Your work is good too. I'm satisfied with 200%, other than a lot of small sheep.
I used the product and liked it.
Good product. I highly recommend it.
Good pint, I recommend the seller
Received in Canada in 18 days, the product is as the description. The bottle is very small it is only 7 ml.
Good pint, I recommend the store
Cute
Super cute good quality
The product was in fast delivery but came after the appointed date. Product not yet used
I loved it
Great product, I recommend