SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
Small shimmer
wow I am impressed... Just perfect they're come very fast
Are perfect for drawing
I recommend it widely
I love the texture and the little brush. Small brush flaw the bristles are not regular certain sound a bit long. More case try
Not yet tried seems good
I like these gels
top
Perfect thank you
Arrived Today since September 7 I ordered nice color. To try. 5gr of product.
Exactly as in the photo, it is very liquid
Muuy good just like the photo
Arrived before the date, thank you
Cute thank you
Small bottles
Nice
Bien
Beautiful color. Little by little I have them all to be able to make the fine lines!!!
Alles ok!
It took about a month?? It's a sheep.
I order 2 times, the brush is not very thin
It facilitates making the French manicure and all models you want! Quality nice
They came to me very well, beautiful!! Many thanks and very fast shipping!!
I love it's very peaceful! Everything I love
As the picture fast shipping real
I love hyper pigmented it's a passion it's color I surkiff
I loved it, it came too fast the colors are fantastic!!!!
Very nice color not yet try
Very good product. This is the second time I order. In addition the delivery is very fast. Thank you store
True to the image, it is small to 5ml but it does its job well, it also fills it very well, it seems like a good product, the only thing it has taken to arrive
Just as described, shipping was average and there is a lot of product inside for size, will be buying a lot more.
Small looks good quality delayed to hit then I test it and give details
The size is small but the color and the quality is excellent
Laky dorazily v Pořádek. Opravdu se s Nich pěkně zoraí. Doporučuji
Just like in the description, quality is very good, I can recommend, especially for this price. Even came earlier than stated. Thank you for that; gladly again.
beautiful color
Very happy with the purchase, easy to use, I was very late but it was worth the wait
Beautiful and very strong color
As I loved the colors, they look great, only that I put them together and they can distinguish very little that of gliterr
* * * The present document is being issued without formal editing. * * * The present document is being issued without formal editing.
Good reception, super convenient for nail art and french I recommend
It's small but it's all ok
Thank you are fine
Extra blanc j’adore je recommande
I arrived super fast in just 15 days to Mexico, I recommend it a lot, only arrived one damaged was thrown away and had very little product left, I still do not use them I hope it works well, the line doesn't come as thin as you see in the picture
Very good perfect to the description.
I haven't tried it but just like the photo
There is no need to try
They are great. Have pleasantly exceeded my expectations. The size of the cans is small but they do last to paint your nails many times. Dry well, the applicator is fine too... For me they are a success. Pd: silver color covers more than gold (pictured silver only has one layer and gold two).