SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing
Hello I like to product well Pack
Excellent really professional
Very nice hair straightener. I do recommend
Article as described and delivered very quickly I am very satisfied with the product. Thank you very much
it is my second time to buy it, the quality is unique and the best and very safe to use and easy to hold and use for a perfect hair outing
Excellent, I hope it lasts
Amazing! I have already had two boards much more expensive and this one has great quality. Really surprising!
Very good product exelent
Very good purchase I loved I highly recommend it, I would buy again💪Very fast delivery
I arrived super fast, still untested but the box arrived destroyed, apparently the item without damage
Spectacular, I recommend anyway a very good purchase, quality product.
Nice
Very good product arrived within 20 days The only defect is the layer of protection is weak because the customs are stacking the goods and do not care I advise you to improve the layer of protection Shipping with ems
very nice product
The box arrived well a little battered good quality
Beautiful! Well packed.
The delivery is fast) Packaging reliable It heats very well and straightens perfectly Recommend!!
buena
Beautiful is already the second time I ask
The product arrived very satisfactory
Well packed and beautiful
The flat iron is great for Rosin!! It is wider, has temperature control and looks very resistant. Flat Flat Iron
Yet to use it but I can speak on the packaging for now. It was impeccably packaged.
Physically it is beautiful, I liked it and it came very quickly I will try it and I will see if I recommend it
Exactly as described. Seems to have good quality. Let's test.
Went to gift. The person loved it. Said that it is very hot and reduced her time on her daughter's hair. Excellent
The product arrived in good condition checked and tested
I had no faith in him and he is a credible, he leaves wonderful hair
Very cute😍I loved that's what I expected😃😃
packed good. looks high quality. will check it later
Good product
Amazing Meadow product
Works well.
Arrived in good condition and super fast as soon as I bought a connector for the Jack
Great quality! Fast delivery! Thank you
This iron is very good, it heats the plates in an instant it shows that it is made in good materials the plates when passing through it feels pleasant and does not pull either and static on the hair
They can buy. She's a professional
Surprised me. I have already worked in the salon and I can say that it is very similar to the quality of professional plates for progressive for example. But it is ceramic, so it doesn't work a miracle, there is a variation in temperature, small but there is. Otherwise the person should buy a flat iron with a titanium plate, but for home use it is excellent, it damages the hair less.
Very good
Of the best
Great build and quality.
The product is 10 out of 10 was a good birthday gift for my sister
In the sense of the word, the Rhett every extent Bishtree Ashi writes a comment and be in Arabic so we take advantage of some
gut
Very nice item
Super beautiful I was very surprised by the quality, super I recommend
I used to use the brand expensive. The temperature was not high enough, so I was newly sold. This brand is my first time, but the temperature is controlled. The plate is wide, so it's good when you have long hair.
It took a little while to arrive but the flat iron is very good and works perfectly🩷
Good box📦It came a little battered but the package arrived well, it looks good warm heated fast let's see how long it lasts