SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, I thought it would be smaller, but the mirror is super good in size, it took a month and a half to arrive
fast delivery, good quality
Arrived much earlier than expected, the product is good quality the mirror looks great, arrived protected and scratch, but it is a little smaller than I imagined
Good
The mirror arrived a little bit, very unpleasant.
Is smaller than I thought
Exactly as it looks
🌹🌹 Thank you 🌺🌺
It's very nice. I arrived very well packed, with three layers. I recommend the purchase.
Very happy with the mirrors but found that I was charged for freight even though the web page advertised free freight. False advertising is not good for your reputation.
corect by more smaller than i thinks
The product got me broken.
Perfect 🥰
Perfect
nice mirror.
Good item
Good
Very good, firm material, a little heavy. Came decently protected!
arived in one piece. good. mirror 11 cm diameter. fine. hand in picture is tiny ;-)
perfect
Very good
it's cute
it's cute
The mirror is a size smaller than what the photograph looks like but for the use I want to give it is perfect, if you can see the whole face of a person
It is beautiful and the size is perfect the color even more, I am happy about the quality of the products.
Excellent quality, I recommend the supplier
I am pleasantly surprised the gorgeous product (we hope it lasts)
product as described.
Nice simple mirror. One side normal and the other enlarged. One side has come off, but I can stick that back on.
They arrived very fast and do not distort images
I like it very much, good material
Dead on arrival.
merci beaucoup envoyé rapidement
Arrived quickly, safe and sound, thank you store.
Beautiful mirror, exactly like the photo and description! I received the mirrors super fast, within 10 days!
As I had placed two same orders by mistake, please cancel one of them, but the store ignored... very bad
I have made two repeated orders by mistake, so I contacted the store to cancel it, but He sent it the same... very bad