SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shadows came very quickly, the condition is perfect, very beautiful, thank you very much to the seller!!!!!!
love
It is too small to be brought in the bag
Ta bomnito
Poor quality
Very beautiful shadows.
All right...
Didnt arrived. Sadly
Took the pallet number 3 Coco Venus eyes. Shadows came in good defense, whole, arrived pretty quickly. The shadows are of good quality, for everyday or for the evening are perfect, the shining shade thought would be like a scrub, but it is soft and even a little cream, but a little bit of sparkles is felt if you draw on a finger. I will take it again💋
Very nice!! The glitters are beautiful! The packaging came well protected and they still arrived brokenI guess all the way the package goes. Even so with a little alcohol and made them look good again
Little box the foto seem bigger
nice
The shock is that the size is small
sooo small! each color is as big as a finger ig haha but the shimmers seem to be gorgeous tho so and it's exactly like the pictures!
Very well packaged wine, they are small. The rosite does not pigment so much but the other 3 are very good. Shine quite a bit! I arrived a week before the expected date. Quite satisfied!
Very cute item, high quality and great price - Recommendable!
Selling Garno, ale all one was sold. Garni Colori
Very good brightness
Frankly you can order quietly it is very pigmented there is the dose and it is easily removed with makeup Ream not even need to rub
Beautiful colors and flash. They shimmer beautifully, I recommend
adorable!! i love it.
Came a little broken.
Beautiful
Not bad
They are really beautiful, the pigmentation is very cute and bright, I arrive earlier than expected and the perfect packaging arrived intact, I recommend them a lot.
A very beautiful palette.
Beautiful! For your money Super!
Normal.
Are very small! But cute
Something small but the color is very good
Garni and akisni tins.
Beautiful I recommend and the same store
They arrived broken, the packaging was very poor and with the transport, obviously they would arrive damaged, they should be more careful
Atvyko suyraiškita IR ištirpusi
Juge syayuchi garni
Very cute, bright✨I lovedRecommended