SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am always cautious buying "Choice" listed products as there is very little chance getting your money back (unless you pay $20+ in shipping to chance they will agree with you that the product is defective) and zero chance of getting a replacement product. So I will never rocommend you buy from "Choice", but I will tell you this order arrived in working order.
It looks good. Same photo. I already tried it
Super transaction-thank you
Dear seller digital this package everything neatly received and completely happy with this article! 5 stars
product is very nice
Very happy.
good
When it's hot on the face, if the facial heat continues, the skin turns upside down.
You like this, right? Um big🤓
Great for cooling
The middle roller rolls drenched
The roller part is hard, but it's not bad
Is as expected. Very good size
The box has been crumple, but the contents are no ideal. I don't know what the roller is like because it's still before use. The drain drain network has four parts that are adsorbed underneath. I try to use it for the bathtub hole. The delivery was fast.
It's very cool. Skin care, make-up much better.
Put the freezer... Roller ice with handle
It's better than I thought!!! Two.
It bigger than I thought
You like your dog. It's cool.
It's cool and good.
The swelling is good.
All right.
Excellent! Thank you so much for the very speedy delivery as well as the high quality products. Very pleased to shop with you again and again. Well done!
Very useful. I will make another feedback once I have stolen the product.
Easy to use, feels good on the face.
The profucyo came damaged
It's totally good. It's cheaper than Iso, and if you use it before you freeze it and make it up, the skin heat will go down and the swelling will fall. I think I'm taking my make-up well.
Too useful and practical
Good
There's no bird, but it's ripen.
I arrived well, thank you very much.
It's just that. It's not rolling, it's tight.
It's still before use, but I think it's good ~!
It's not as big as I thought it would be good for the face.😊
Nice and works
It is bigger than I imagined, it is disassembled to put that piece in the freezer and comes with instructions
I didn't know where I could take it away, I wasn't in the office and they punched him delivered but they called me bluexpress and that's here
Wonderful!! I recommend it. Quality nice
Good
It's super big.. I thought I was small but it's not wonderful
Feels good material! It is the same as the photograph, I still do not try it, but the app forces me to qualify to upload all the reviews of the other products that came to me in the same order. When I try it, I comment again
Have a plastic which covers the gel balls, I thought it was direct, good size for the price
The water comes out and it's not going well.
Then
Real good when swelling is removed
I liked it very good
The product is Chan, but it is not used very well.
The ice roller is very good and useful, ideal to apply directly to the skin to calm
This is larger than you think, compared to the Palm cushion.
Packing a little kneaded but everything OK