SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute, the 50 pairs arrived, recommended 10/10
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Love love love can’t wait to order more
great item will order again. supplier quick to respond to messages. very happy with service received
Will buy again
Just beautiful, I’m in love with each style.
Very quick delivery! Very cute lashes
Perfect they are beautiful! They came with 16 different styles and about 6 of each style. Great fine. I love the pink glitter back ground. Took a little over a week from when I placed my order.
Nice lashes will buy again
I highly recommend them
I order 5 or 6 times a month, they are the best
I got these as incentives for my students. They were so excited when they saw them, I told my favorite ones out and they look nice on!
Very good !!
It's my second order, and it won't be the last for sure, so good quality
Love
Very nice
Excellent Product👌
perfect quality
Fast delivery, i recomended and will buy more for sure
Best supplier, wonderful lashes and quick shipping!
These are not real mink lashes . They are soft. But not real hair. The packaging is very cute. And the styles they have a really nice to.
I received my lashes and I love them!! thank you for your service!
VERY VERY NICE!!! Thank youuuuu! Seller communicates very well also
Came right and fast!!
Amei!!😍😍
Amei!!
Equal to advertising, excellent service
They are very cute, varied and beautiful models in the lot of 100 pieces💕💕💕💕
They are very cute, varied and beautiful models in the lot of 100 pieces
Beautiful
Beautiful 🙈
very nice lahes, will order again
Love these. Fast shipping and great quality lashes
They are very nice
In love with eyelashes!!! They arrived super well packed, a week earlier than expected and the product exceeds expectations... I will place a new order☺️☺️
Identical to the image
My thirds time ordering these lashes, and I’m definitely satisfied with seller
My thirds time ordering these lashes, and I’m definitely satisfied with store
High quality eyelashes with best price, reliable seller
Best eyelashes at best price
going to use these for a Christmas advent calendar for my nieces. thank you.
Excellent quality at a very good price👌
Excellent quality at a very good price
The best lashes and seller.
The best lashes and store.
I love them 💗💗💗
I love them
Love them they actually turned out really cute.
satisfied with purchase
Lashes are super cute