SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and practical look good quality I liked a lot
Exelnte purchase for the price arrived in the estimated time
Gut Alles
So cute I love them !!!!!
Beautiful and soft, perfect for eyelash hygiene
Everything arrived in excellent condition
Arrived well packed. The delivery time to Valencia was brief. I have already used it and for the moment I would say that I would buy again =)
Buono
Not the and tested, but they arrived super well, the texture super soft. I already want to try them😍. The super fast shipping
Came super fast. Well packed. They are beautiful
Very cute
Well packaged and good product
The size is great I loved
Lovely soft
They are very beautiful and of excellent quality work perfectly
Super good and fast arrival.
Practical and beautiful products, great to use one per customer, arrived fast and very well packed
They reached me very well, it is a good state
10/10 they are large and beautiful, it took 15 to 20 days to arrive. I am from Michoacan Mx very good quality, it does not fall off the hair
They came to me super fast, so much so that I was not even at home when I arrived. All very well, such as the photo👍
Llegaeon the 20 pieces as it says If they are finite I loved They arrived in chihuahua in 6 days
I was delighted with them, they are good size and soft, I bought them to give as a souvenir. They also came to me quickly.
Very cute and soft, arrived very fast
Excellent Product
Loved, very affordable price
Arrived Today February 23, 2024, very beautiful and exquisite, one of the best investments I have made, I definitely recommend a lot. Their fibers are soft and whether they will fulfill their function
Very good choice and very good quality I highly recommend
Everything came right I loved
My daughter, everything is fine, delivery to the public 20 days, Garno wibladayuit, I recommend
Woooo I was surprised that it arrived so quickly I ordered it on February 5 and it arrived today February 13 if all the orders were like that I would not think so much about asking😍😍😍
Excellent size and quality
Eyelash-washing brushes are cute and resistant
Superb quality Is the second time I ask
Excellent quality!!!👍Very soft
I loved they arrived super fast
They are very nice and functional, I really liked the design.
I loved them I found them on sale and they are super cheap
Arrived fast😍❤️
I honestly thought that with the price 20 units would not arrive, the amount seemed very economical, I took a risk but it was worth it!! Excellent quality brushes, 20 pieces, great to offer my clients each comes with disposable protector. I would buy them again. They are soft and very delicate. 100 stars for my order!!
fast delivery indeed...it arrived super fast...thank you seller
Very nice as is the description I liked
Shorter and smallee than i thought but all is well for the price
Arrived quickly and well packed
Super soft and beautiful
Squint penzliki, even filled with a pile, not to hush, the smell of a third-party nemait. They were Duzhe dovgo, one for the first seeding, which got stuck on the Cordoni by the sweat (
Arrived in perfect condition, on the estimated date, I recommend the seller widely
Arrived in perfect condition, on the estimated date, I recommend the store widely
Good product, as per request.
Super!
Super!😍