SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They sent Me another color (the one in the photo), and I don't like it. I'll talk to the seller. I bought several and I love them. Without very beautiful, except the shipping error.
I like it, thanks to the seller.
Good pencils, draws well.
I received my order, the colors I chose the same as the photos are very beautiful. Thank you very much.
I order the pencil again. Two colors. Paint well, softly. Blue rich color, blue nutlet with mother-of-pearl. Two caps. One with a sharpener, the second simple. I have a lot and in other colors. I paint in these more often. I got one broken cap. The pencil itself is safe. It's not scary-I'll remove the caps from another.
I received a pencil, I came whole without damage, the pencil is soft, it paints well.
thanks
The pencil is not bad. But waited for him for a very long time. The order was made on September 18, 23 .. and 10/30/23 the order was already on the territory of Russia and disappeared. Was no longer tracked. Thought she wouldn't come, reordered another one. And lo and behold! They called from the post office to pick up the shipment. As a result, today I took 12/01/23-where was the departure 2,5 months ????
The pencil is not bad. But waited for him for a very long time. The order was made on September 18, 23 .. and 10/30/23 the order was already on the territory of Russia and disappeared. Was no longer tracked. Thought she wouldn't come, reordered another one. And lo and behold! They called from the post office to pick up the shipment. As a result, today I took 12/01/23-where was the departure 2,5 months ????
I have already ordered you several times in more colors. I love the way it looks in the eye. Gives a very nice shine. Fast shipping. I will buy again
I love it, it's the 2 time I ask
The color of the pencil is very beautiful, but the quality is poor. Falls poorly and unevenly on the skin, after an hour it begins to curl and blur.
As picture
happy
Thick Double-Sided Crayon Attachable Pencil Pencil
Cute product. I liked it a lot.
Super quality
Maravilloso
It doesn't work on the eyes
Perfecto
Super :) goods beaucoup! J'adore!
Draws poorly.
The order went on for three months. Thought it wouldn't come. But the pencils are very cool, big, the colors are clear and bright. Thank you.
Haven't tried it yet, the colors are juicy, like it
Haven't tried it yet, the colors are juicy, like it
Pencil gray with white. Too soft. Breaks. Does not stay for a long time.
The pencil is high quality, thick, but there is a drawback for me. Very large, rough sequins that remain and shine all over the face, although the color itself has long erased. E Unfortunately, this does not allow you to enjoy using. The pencil itself is beautiful, made very well and tightly. The lead is moderately solid, the color gives off. But these sequins♀️ Is very disturbing.
I like the pencil very much, it is not thin, the colors are as in the picture, they apply well, I recommend the product and the store. There is a sharpener on one side.
Thank you very much.