SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is easy to apply in the hand, but in the eyelids it is a bit difficult. I liked the color, it is the same as the photo, the texture did not help much when using it on the eyelid. Arrived well and on time.
Arrived very late it took 3 months 18/7/24 I asked for it in April and how the case was going to close I had to request refund and the seller did not accept. However AliExpress answered me and made the refund. The product looks good. The color is equal to the image. But it smells like plasticine. Spread well.
Practical, beautiful
Nice presentation arrived in the time state Thank you
It is very cute super soft and the color is cute☺️ I really like the truth😊😊😍🌸🌸🌷🌺💐😊😊🤩😊😊
Good color, does not paint as such the double color. But it lasts long
The pigmentation is very poor but they are beautiful
I love
Arrived before the deadline, well. packed Exactly like the one shown by the store. I loved it!
Very good product, serves its function
I liked good product
very nice
Very good
Does not give the effect that is announced, I expected better results
exactly as advertised
Arrived on time and very nice color.
pale colour. I would like more contrast
Did not arrive the color I requested, sent me another color
its nice
It was expected
Feel like facial colors and no makeup
The color is not very accurate. The quality is regular.
good product 👍
Nice color, easy to carry
Very beautiful, soft to the skin and good duration
Good pigmentation Well packed But little product
Wife testing, apparently good and without allergy!
Well, just that the shadow does not highlight much.
Conforme
GREAT PRODUCT. THANK YOU. LINDA C ZIEGENBEIN O.N.U.
Very good products
Excellent thank you very much🫂To the seller
Well, it is the same as the photo, but the pigment is not very strong for brown skin, about 4 passes and looks better.
Satisfied with the product
I thought it was more pink it is like copper color, I liked it a lot and I bought it all day by choice I arrived in 16 days in Mexico I recommend it
Arrived in good condition, very nice the color, I recommend it
Cute product👌🏻
Good product. It took a month to reach Colombia. I recommend the seller.
it took a long time to be delivered but the stick's are super easy and great colors
Good product.
Looks very beautiful, I will use it and come back to tell you about durability in the skin, and other observations...
Excellent, good pigmentation, beautiful the color
It looks very clear, and I did not understand very well the logic of how to use it so that it looks like in the photo but I am going to see videos to achieve it
It is very cute and I practice when the 2 colors come together
I really liked the easiest to use purchase duo, and the color is ideal thanks.
I love how it looks on my skin
Very nice colors! It is very easy to use! And if they paint, although they are somewhat greasy.
Arrived early, I will buy more often, thank you very much🙏🏻
linda convinación
Very nice, met my expectations