SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Different colors👍
Arrived all very well
Too small.
I haven’t tried it yet but it looks good so far.
I haven’t tried it yet but it looks good so far.
great
I love pigmentation and it stays on the skin for a long time!!!
it fits well on my eyes and ot looks just as the picture. it is a small pallete and I recommend editing the colors on your eyes as shown below before buying.
it’s really nice for the price, it’s definitely pigmented and the glitter IS GLITTERING!!! so shimmery. smells like horse piss tho.
it’s really nice for the price, it’s definitely pigmented and the glitter IS GLITTERING!!! so shimmery. smells like horse piss tho.
Shadows were broken
It took 1 month and something to arrive, but the shadows look very beautiful, in the photo the palette looks different but, personally it doesn't bother me, but if it is a point to consider
Simply Beautiful
Q Bonito
Good pigmentation, a shadow came to me broken
Cute fall
Rotaaaas arrived!!
One color was not poured to the end and the rest of the colors flowed to the neighboring ones
good pigmentation and pretty glitters
when I got it, it was broken which was sad but since it wasn't a big problem I'm actually fine with it.
I got something wrong a shadow color was ground.
I like colors very much although it is small.
It is small but cute, arrived before the indicated date ^ ^
The shipment was slow, and it came to me broken, to be exact with two broken shadows...
The colors are not so pigmented, but I still liked it. Is smaller than I expected jhahaha (the size gives the palm of my hand)
Well pigmented to be soft colors
It's great
Has already arrived
the eyeshadow is good and blends smoothly however the bottom left color appears more pink in the photo than it actually is.
Came in crushed and ruined, i made it work i just fixed it but still disappointed
It is very beautiful, pigmenta slightly I think that if it were lighter skin it would be noticeable
A little more tiny than expected but it’s cute and practical for traveling ! The quality is good ! Arrived quickly (before the date announced)
Really cute and perfect for traveling!
Arrived in very good condition and with excellent quality.
it came with a crack in the packaging but overall the product is good
Very cute, colors equal to the reference photo and arrived in good condition (๑>◡<๑)!
Nice but smaller than you expect
looks good. lrobably very bad for my skin but it does its job. stays on for almost a full day
Nicee
Very cute colors, ecxelent picmentation and well packed.
Very good! They crumble quite a bit, but quite tolerable. I am glad that the sparkling colors fit well and do not roll
Very small