SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It really looks beautiful 2 time I ask only that I take 1 month more than the indicated date
Great packaging.. I hope the quality of wear is good too.
It's a small size, but it's beautiful.
I already got the product is small but very nice exactly as I wanted me to make up excellently
Cool!!!
Normal product for your wallet
Arrived early🫶🫶
Good👍Small but good
Small zanado, a number of garnii, more not a big one
Small
Very small, but it looks very nice
It is incredible and very accessible with the price, be delighted with the result
The boat is not very big but it looks good
Very small
extremely cute, thanks) dries fast, looks great
Class ale coarse penzlik malyuvati not necessarily
lindo
I ordered oct 1st it came nov 8th looks good i didnt try yet
Good product
Good product👌
They are identical to those in the photo, they are small bottles, they have a bright and striking color, it adapts well to the skin and does not run, I recommend it
They are identical to those in the photo, they are very small bottles, it fits well and does not come out, it is a very bright and cute color, I recommend it
Very good, but it comes off easily.
Good product ❤️ thanks u
Amazing products, holds on for whole day, doesn’t give any allergies and shines sooo much
I like the Shine arrived. Fast is not sticky fast to dry
Very good!
A little guys but they fulfill function
Tiny
Well...
Very small
Excellent product I charm, very good quality
As the image, do not open it because it is gift
I arrived very quickly before the scheduled date
Meee enchants!!! I have already ordered them as 3 times, good fixation!
Lovely eye liner
I liked it very much but it made Me very small
Bright and easy to apply. Hard enough
started to use it and I love it
I like it very much is small but if it looks good
I would like to describe it all) the unfancied pidvodka, it's good to get through, and not to show up)