SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gut
Balimseong is okay.
Very good, it needs 3 layers.
Very nice, I like it very much, I hope the polish is good. The presentation very well.
They’re all very nice
This store I like very much, usually the products are of good quality. Unfortunately this time one of the gels arrived in poor condition, now I don't know what I should do because the purchase was with several products and I don't know if they could give me a guarantee for it.
Dried well, accurate colour to picture, no smell, arrived six weeks early and over well very good product. (UV/LED dried)
It has arrived super fast in a week, the colors do not match much with the image, it needs two or three layers and does not change anything using the magnet
It’s arrived earlier than the estimated date! Very happy with it and good products!
Good brand
Pěkné
Very cute colors !!
Heeeeeel beautiful colors!
Arrived well packed, fast delivery
The gels came very well packed. I haven't tried it at work, but they look very good. The parcel was delivered in 2 weeks, thank you
Wonderful!
Super colors! I love it👍
The colours are very accurate. The gels apply to the nail well and self level quickly. The bottles seem sturdy.
It arrived before the indicated time and in very good condition.
these colors are fantastic!! must have for summer!
It's all cheers, it's okay, packed, the colors are cute
I haven't used it yet but it looks very good product!
Even came a little earlier. Everything is well packed, the colors are beautiful
I order not the first time. I like the quality very much. the packaging is super! love this company!
Delivery of the Boul of the dovzhe is now, the ale of the garne pakuvannya is not the same for the delivery, the Kolori yak in the inventory.
Great set. Not used all yet. Top Coat is brilliant.
Are completely beautiful tones
Well packed, arrived on time. Very beautiful colors.
Excellent varnishes at a good price. The glass bottle itself is packed separately in boxes. Each has a date of manufacture. All colors correspond to the specified.
Beautiful, I love it!
labai faini 10ml 😊😊😊
Beautiful colors. Came in a beautiful box. Glass vials of 7ml. Each bottle has a date of manufacture and an expiration date.
On the mastrita SA × 3 layers
Very good products as always
Very nice sequins that stand out even better with the flash. Test on pink base. More than a month to arrive in France.
Beautiful. There are 2 roses, I would have preferred turquoise or orange for color fan
top
Come mál
Very beautiful from the photos, however, I didn't seem to notice too much difference and instead they are all splendid. One pass on a transparent basis.
I am in love with the holographic glitter one! I couldn't wait to try it and they came before Christmas!! think it was less than 2 weeks I was expecting the red glitter polish to have gold flakes/glitter but I don't see any.. but the holographic one was a pleasant surprise :)the picture (which btw has a grey/white polish underneath) dosnt even show how pretty it is irl with flash!
Always good quality, everything is neatly packed, I use it with pleasure, I have not been buying for the first year. Recommend!
Very nice
Delivery month. Gel varnishes super.
I love colors. Pa still tried,
Before the bylgaria is caught from the Ekonts to the Gate of the MI.
Perfect, I'm going to order more colors
I loved them, they pigmented super well, I am delighted with this brand
Excellent Seller! Very Fast Shipping! 10/10
There are no complaints about the packaging, everything came whole, Sandy, but, unfortunately, one color, for the sake of which this set was bought, does not correspond to the description, instead of gold sparkles came milk banana color, very upset ( I have already tried this brand in the work before, I like the quality, it takes a long time
I love this brand