SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am satisfied with the good to be transferred to them
It is as seen in the image. I haven't used it yet.
This product is as described and happy with my purchase. Recommend seller and goods arrived finally.
Super good again
This product is as described and happy with my purchase. Recommend seller and goods arrived earlier than expected too.
Exactly the same as the photo
This is an ordinary varnish, thick. Smells like acetone. Written for stamping, but air dry.
not that great for stamping polish
Best enamels for stamping
I do not know why I re-ordered this color. I did not notice that the set is the same. now I have two of these varnishes. the varnish is fine. the packaging is decent. the gift was put. I am very satisfied with the purchase.
Everything is great. I am very satisfied with the parcel. Thanks to the seller.
Everything came in time, good-packed, varnishes did not flow, I'll be at the vicoristanna. The pool went 40 days, to the ukrpost.
Everything came in time, good-packed, varnishes did not flow, I'll be at the vicoristanna. The pool went 40 days, to the ukrpost.
The product is good. Lasts a long time. Looks beautiful.
I don't like that I paid the tax, but the varnish can tolerate drawings well.
I don't like that I paid the tax, but the varnish can tolerate drawings well.
Everything came good, I will write, my dear store
Everything came good, I will write, my dear seller
The store very much thank you very much, the product is well packed, not tested yet, recommend
The seller very much thank you very much, the product is well packed, not tested yet, recommend
Good quality
Received it, everything is good, the varnish is great, thank you) it was only a long time to go
Good
As described
Glass bottle, perfect
Item as described
Varnish Super
genial
Cool Polish for stamp, the store is smart, everything is very good.
Good quality product fast delivery
Well received I am super satisfied :-)
Received the order, white polish for the stencement was well packaged, and I like the quality.
The order was delivered quickly, everything is well packed
Packed perfectly. the nail polish is super, the color is bright rich
Fast and high-quality
Beautiful color polish for the stenings, the packaging is cool.
I have not tried it yet but the color is as it is seen in the photo
This is a regular varnish, not for a lamp
The order went a little more than a month, the color of the stencement polish is beautiful, it is well pigmented, the packaging is excellent.
It's good, delivery is fast.
Pigmentation is excellent. Works best with hard silicone. Or soft must be buffed. Unfortunately thin lines are not clear...
Very fast delivery, all well packed and quality product. Thank you very much, store.