SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful color
I love the color
Came to me super fast
thank you!
It arrived very quickly, very nice color and it lasts a long time because I ate 3 full ones and it didn't come out so I recommend it (◕ᴗ◕✿✿)
Wow I am super satisfied with the purchase of this product, for a long time I was looking for a lipstick like this, it is a very cute Matte Ink color not dry, does not part the lips blur super cute, 100 x cent I recommend it
I thought it was Matt lipstick but it's not but still ver pretty colour
I received it today
Very cute color
Arrived earlier than expected has good pigmentation and a good presentation
It is the same as the photo, it has a good pigmentation and it is beautiful the color, it lasts a long time, the color is going Apoo.
I liked it a lot, but it doesn't last that long, it's also very dark, it looks almost brown, I didn't hit the color, I wanted a red one
Stinks, and so norms
The product did not arrive but I received the refund. Thank you very much
Cute colorAlthough it doesn't last long
I arrived earlier, the description agrees although the product does not last long.
Cute lipstick, it's more like ink, not like velvet, tmpc dry on matte, so transfer, but they should change the packaging, they all look the same
Beautiful color and it smells like chocolate are very cute and soft came to me before the date
Olor a chocolate
Good size, good quality, something oily, which is not bad, but transferred a little, not a hundred percent fixed
I really liked the product, the color is like in the photo, it does not smell bad, it has a soft aroma, but it is not with a dropper, the dropper part is hard, it's like lipstick
Very bonitooo :3
Very accomplished store, I recommend your products
It took a long time to arrive, almost two months. Everything looks in order, but I still don't try it.
Good
* The present document is being issued without formal editing.
Color Bonito
I have a very rich soft charm and it has a chocolate aroma I love it, I will order it again but in another color
I like it very much looks good quality I arrived in 2 weeks approx and without any damage
Beautiful
The color was half orange and could red coughed
Very bad!! I didn't get the item
It took a long time to arrive. The color does not resemble anything to the tone I chose. The quality is low, but I guess I can't wait any longer for the price.
Beautiful, the color is beautiful, and the packaging beautiful.
It is as what they promise, matte effect and the color I ordered is equal to the color that is
I love it, it does not have a very characteristic smell but it lasts a long time, it is the same color of the photo and it arrived faster than expected.
bueno
Is okay
Hydrates the lips, leaves a pleasant sensation on them, but it is not non-transferable. Pigmenta well, the color is indicated in the image, although it is easily faded.
It is good quality, you have to try.
I arrived very fast, the smell is quite pleasant and pigmenta bn
Verryyyy pigmented but love itttt
Very good condition, arrived earlier than expected, beautiful color and no detail
It is the same color, it lasts quite the same but sometimes you have to touch it up
good
Duge yaskrawiy kolir. Juge pigmentovpnium. I didn't want to play such things anymore. Ale on the lips of the Whiglyaday is not a Yak Tint-but a Duge of lipstick.
I did not like it so much since the duration is very little, nice packaging but there is not much to say
Ox product I asked for a muuy red color so I will occupy it as blush, I loved it, the only bad thing was the very slow shipping
Very cute color and aroma
Good product, the pigment is good