SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second time. Masks of norms. I recommend it.
Mask Super recommend
The mask is good, nourishes, it is suitable for the skin type.
Love the mask! The face in the morning is noticeably lighter and the skin is moisturized! Just super, effect from the first application! I will order more!
Ok
Still not used.. Looks good
Small stinki, old one vystachy for decylka ravv. Vicoristovuvati is twisted, not sticky. I recommend it.
good product
These are very good products. I like them very much however, they were very, very slow to ship. That’s the only reason.
The mask is good, the effect is satisfied, nourishes and smoothes the skin
Well I don't know what to say haha, it seems that I put gel on my face, but I have not had any results yet, nor have I had any allergies either. So I see it as a relaxation x-gel
They are very small and I think it will only serve me for one use, I do not like that much, but I Hope They Serve me
Will go
She didn't bandage, Ale went to the dude of the dovgo.
I have three people in Kiev, I have not tested
Nice mask, easy to apply. After the first application, the result is not bad, let's see how it will be further. The truth went on for a long time, more than a month
I did it at one time with other goods, packed with good goods, delivery is not enough, they did not dough
thank you finally got it after a decade😂😂 but that's not sellers fault. recommend for anyone. seller is reliable
thank you so much. took eternity to come. but it's not sellers fault. recommend.
received
Everything is OK.
The product is more than a little more than a little more than a dough
👍
The order took a very long time. I haven't used the sticks yet. As I try the sticks, I will give feedback about the quality.
I like the masks very much, I have already used it on my skin and I like it, I will order more masks in the future
Creams are very cool)
stuck school nudes chic stick nudes crop make wick rubber fuses chuck HDD echo onyx cyborg new techno
It is more not vibrated, the delivery is normal. Additional vikoristannya
Beautiful packaged
Thank you very much China! Love this country very much
The mask looks like in the photo, 4 grams. I'll try.
I have been using this product for some time and I must say that I am impressed. This product exceeded my expectations. The quality is exceptional and it is perfect for my needs. I definitely recommend it to everyone.
I liked the mask. Excellent structure, easy to apply, well absorbed. For my skin type (combination) fit.
Excellent face masks, arrived in 3 weeks. The quality is good, the smell is nice, I recommend it to order.
To make Dovgo Akhal, 2 mishatsi, 1 Stik for 1 vikoristovuvati, prim, shkina gladenka, m'yakenka pislya NEI
It's good
I halo duzhe dovgo, the same i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i
We have arrived with a pack, the shvidka is delivery, it is not too crazy
The goods are shvidko, everything is safe. It's not chop
Went for good, ale did not go for it. All tsyle Poki did not change
I have not yet tried the masks, the shipment was very but very slow, it took almost 5 months to arrive, but it arrived, they are small, but it is enough for 1 or 2 people, I haven't tried them yet, but they arrived well packed, thank you.
Best product.highly recommended
I made it for the shelter. Minted me, in principle of norms. All in a bag .. She did not taste at the vicoristanna.
Good product
Unfainted, ALE small.
Thanks to the seller for the fast delivery. I haven't tried it yet.
Arrived late
In the sachet gel with bliscom. Wow fact did not check, ale still a small result. I am writing vidguk pislya Tizhnya koristuvannya. Shkina became m'yaka, smooth, well-stoned. Skoda, don't fight the mask with zmorshki, ale Stan shyri is significantly reduced. One sachet and vistachan for 5 time.
Non-fright masks
The mask is not fright, the Garno is good.