SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Practical
Writing well
Very good but in product is equal to the image
Very chafa
I like the color, it is small but it is good to take it and it does not take much space. The brushes are soft and somewhat small. In the last image it looks like it gets stuck if you open it completely then it can cost a little work to close it again. The plastic feels a bit simple but for the price it is fine.
Nice but the mirror was broken
Good item, meet your promise
Convenient to travel, it is small to carry in the wallet.
The plastic looks fragile, but the brushes are soft. They comply with the description, are good option for travel or pocket! Arrived in Mexico in less than two weeks
Excellent product, good quality, my wife love it
Increíble
brushes are good quality but the box is not, theyre not secured inside
Excellent product! Exact to the one with the reference image! The material is very good and the color is beautiful.
They are not the best brushes, but for the price they are unbeatable. It would only be for travel, so they go great!
Good good good good good good good good good good good good good good
Order arrived very fast, beautiful color, soft brushes work very well, cute mirror, same as the photo
The brushes for the bag are fine, the box is soft plastic, it is difficult to open and close, fear that it will break!! Crystal wine peeled off, I put glue and voila! It is practical!
Very practical for their size, and they are soft. The mirror arrived well, one of the brushes arrived with loose bristles but it is something easy to solve
good
They have a good size for any bag, they are soft and simple, if they take you out, for the price is quite good
It doesn't look so good quality, I thought it would be better
Beautiful but the color is not so beautiful and pink as in the advert, cute, but very vague material
Very cute and soft. They are not of a super quality but they are perfect to put them in the cosmetic bag and carry them because they take up little space. The Mirror came unstuck: I am happy with my purchase
I did not have to communicate with the seller. Arrived very quickly in Belgium. Colme decries.
The brushes are not so bad in case you want to take up less space or you are new in makeup, the mirror was broken and had nothing to cover was not well protected, the box is of a material that is the important thing they were fine.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍😍😍😍😍😍😍😍😍😍😍😍😍
Quality of the brush N eh Mt good but I already imagined I bought more for the case but I will use it to take it in a bag for touch-up at parties
The Mirrors and the Mirrors
Excellent product, it comes from a very small size but the price is worth it a lot
Plastic box size type travel or wallet. Pink color, hard plastic material. Mirror to the interior. 5 mini brushes. Package arrives in simple transparent sachet Product arrived quickly and complied with what was offered, it was satisfied.
I order not for the first time, I took 189 rubles each. 3 for one price, now ordered for gifts on March 8, I definitely recommend for purchase.
The norm came, but the mirror was poorly glued and it fell off, it did not break well, I glued it to the double-sided scratch
As seen in the picture
The Devil is kind, good packed, the delivery is beautiful.
Buy it more than anything by the portable mirror but the closure is not very safe opens easily, the case is not very practical. Brushes fulfill their purpose are good.
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Super size, I thought they were smaller, they are the size of the palm of my hand
Came on time. Plastic is cheap. Was bought for my daughter's games.
The case is small but the brushes are roomy, but the brushes are soft, they grip the product well and allow it to be handled on the face
Very small for travel
Breaks a branch on the trip, it is small and compact. The material is not very good but for the price is worth.
She married 4 cheers, 2 people came. The reason for hack, a box in glue. Small garni. The tab of the ball in the middle is not a yakisna-shvidko to show off. Not recomedic
Good product, the box is a little unstable but The Mirror did not come broken. I arrived earlier than estimated
Good set, only the mirror is a little in the glue
I get to Colombia earlier, just like the photo it is not such a small case.
It is very small to carry in the bag, the color is not the same, and the Mirror comes unstuck, seller Thank you but I did not like it, I am sorry to say this
Super practical and very beautiful you can carry it in your wallet, backpack
Plastic feels very cheap. But for the price you can't expect much. Unlike the packaging, the brushes feel very good
Very nice but the interior mirror arrived broken. The seller has taken over and paid me the amount without having to return it.
Great quality, it comes with a very good mirror, only in the photos it seems to be larger but in fact it is quite small compared to a normal size of brushes. But the box is great to carry, Super hygienic.