SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very quite
Same in the photo, it is small but great to take in the bag!
very nice
mmmm nise smell and wowwww i like it highly recommend
Very good product excellent quality, thanks to the store excellent condition, very well packed. Very good I recommend thank you very much. Excellent. Very beautiful beautiful❤️ Thank you
I liked it a lot, it has arrived earlier than expected. I have tried them and they paint very well and it lasts a long time.
We will order everything again
Too cuddly, a pity that transfers, but I liked it a lot and the smell is very tasty!
Beautiful arrived ahead of time
Beautiful me charm
I loved the colors although a little small but I like it
Excellent shipping, arrived in less than the established time. A good product, beautiful colors, soft and delicate texture, good duration and lip coverage. I recommend the product. As seen in the photos.
I will all describe that photo. Selling that product-recommend!
They look good even though I thought they would be much bigger, they are much smaller than the size of my hand, fast shipping
They come a little small pocket style but their pigmentation is incredible, I would return them to seam excellent exceeded my expectations, if they come polarized and of good material, they feel very resistent
There is only one minus stylus can break or not go inside when you turn back, but the smell, pigmentation and color makes up for this
Beautiful lipstick shades❤️
Fast delivery and totally satisfied with the products
Apparently all good, I don't know how long it will last on the lips but it's funny as a gift for a smoker
Everything arrived very well, some boxes a little crushed but not much, the colors are very beautiful and smell very ricooo
As in the images, it is small, ideal to carry in the pants pocket or bag. Has a matte effect. Perfect for gifting
They are super cute and the color the same as I chose .. Arrived early... recommended
Arrived early
I love the colors.
Are very balm effect more than lipstick, they are scented and do not dry lips
As described, very beautiful and fragrant lipsticks... Good quality...
thank you sooo much this is wonderful lipstick
Super fast delivery, great lipstick set in original packaging. I buy it for the second time, very satisfied. Thanks to the store. Recommend
Beautiful colors
it's the best article i'd buy ,lipstiks are so smouuth and there texture it so good
Just beautiful, the box intact are super creamy are beautiful the perfect purchase, arrived fast are lit a cigar box love it
good product
Beautiful but very small
Very small, rather like samplers. Oil texture, matte lipstick, pleasant on the lips, the smell is pleasant. Easy to lubricate, leaves a small tint if it is poorly washed, in the last photo I washed my hand with soap without effort. In General, I am satisfied, this lipstick is excellent for every day, it is unlikely to be suitable for the event, as it can easily smear.
long lasting lipstick . nice colours , fast shipping, fully satisfied with the product thank you store. will definitely buy again .
They seem like a lie, they are too small, but they really are beautiful, I loved them
Best store. Highly recommended
17.08 came 07.09. The product of the priysham in the Department of apakuvani, that is not a little. Lipstick to smell like a mat.
They are very cute, only they bring little product and they are small
Arrived on time. They're super pretty. I loved the tones; The only bad thing is that they are too thin and bring little product. However they are worth it for the price.
ඇත්තටම හොදයි.ගෙවපු මුදලට සුපිරි thank you store Recommended
Very good
I love it when I finish I will buy it again
They are moisturizing but they are not fixed or resistant to water as it puts in the description. They are very comfortable to wear and have good pigmentation.
fast delivery
බය නැතුව ගන්න best
got this for my friend and she LOVED it
I bought them for my wife they are very cute arrived 20 days before delivery
They are beautiful they smell very rich but they do not bring much product but it was done well for the 0.01 price
They arrived in perfect condition, very fast.