SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the effect very much. Good pigment, a lot of flakes and they are visible, which is the most important thing. I'm Satisfied
Very shiny, but very crumbling
I thought it would be a little bigger but no problem with the size, the pigmentation is amazing better than I expected, I will buy it again🥹❤️
I thought it would be a little bigger but no problem with the size, the pigmentation is amazing better than I expected, I will buy it again❤️
Excellent packaging, with two duds, the shadows are very beautiful, the pigment is good
Good product
arrivé tardivement
arrivé tardivement
Perfect
Ok
Very slow delivery but the pigmentation is fantastic. Recommended
Came a little less than expected, but still fine
Guck you.
They're very slylike. Little pigmated.
Did not arrive
Beautiful product very easy to blur I loved, arrived very fast
I love eeee really for parties her gonna be great
Muy chulis
excelente
Excellent product
Colors are nice and lots of sequins
Everything is great! The product is such a yak in the inventory, it is unrealistic to shine and shimmer! Recommend
All 10 plusics
,
All my taste the eyeshadows, what I didn't know is that they are miniature
Shadows is a cannon!The colors are beautiful, the quality is excellent.
Came broken
Very small in the photo looked much bigger, they chop well
Good pigmentation but arrived broken
The shadows are beautiful, but the color is not clear T. Received broken. The product packaging for shipment is disgusting!!!!!! I will never order again and I will not advise anyone!!!!!!
I like the Twinkle ..
love this eye shadow it's amazing great value for money
Great shadows! Very beautiful. I recommend it.