SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good 👍
Thumbs up for this item!
Thank you very much because I received my order. The article is accurate, I am satisfied. A fast delivery.
An excellent device I haven't tried really really but already on the beginning I saw he doing the job. The shipment came right fast.
I received thank you really recommend it as it seems and it came very quickly
Product is not as photo and video for hairdressing Comes cracking
No hit hit
Super thank you
Very god and easy to use, I like it very much thank you
Need to get used to doing the styling
Not bad for this money
Very good the product, recommend
A very beautiful and useful product
Very good leaves professional finishes
Good
Not really doing the job for a long time
not that heavy.It works well if you have this hair.
I haven't used it yet, but I think the design will be very nice and the hair will come out.
I had to send it back because I made a mistake about the type of plug
It arrived in the specified time, it is a little larger than I imagined, but the measurements agree with the description of the article. I tried it and liked how my hair left me, my hair is thin and I use 180 heat, it works well.
Quality is super good, workmanship is good,hair is easy to straight. Love it!
Delivered order on time, without delay. Shipped quickly.everyone is happy.
Easy to use. The goods correspond to the declared.
Hair looks pretty good
It's sturdy.
It's sturdy.
There's a place to go, but I'm just trying to use it. Shipping is fast and lighter than anything, so it's good to write. I don't know how durable it will be, but right now I'm satisfied at 11.
There's a place to go, but I'm just trying to use it. Shipping is fast and lighter than anything, so it's good to write. I don't know how durable it will be, but right now I'm satisfied at 11.
I wrote the most remote comment I used you and I liked it and the store is fast in shipping thank you
I wrote the most remote comment I used you and I liked it and the seller is fast in shipping thank you
very good
I haven't tried it anymore, the delivery is shvidka. Did not wait. I'm hush with it. I'll try it
I haven't tried it anymore, the delivery is shvidka. Did not wait. I'm hush with it. I'll try it
Works well.
Good
It was very well packaged, arrived just in time as the store has given to, so bigger plus point for the seller!
It was very well packaged, arrived just in time as the seller has given to, so bigger plus point for the seller!
Excellent item
Very nice for the price. Gets hot fast. Heats up at a good paste, it makes pretty curls.
My daughter has thick longer hair and other curling irons did not curl, or keep a curl in her hair, this one works great with little effort.
I am pleased with these curlers. They make a really nice curl.
The order arrived quickly, everything is good
Quickly Received, Work Well, Super Satisfied
Thank you. Good!
Arrived in perfect condition same as description good quality works properly! Perfect service reliable helpful seller fast delivery!
Arrived in perfect condition same as description good quality works properly! Perfect service reliable helpful store fast delivery!
Very functional
Very beautiful curly hair, I really like it! Easy to use!
work well!