SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly the same as the reference photo
Super cute and useful the truth I love for my diary I honestly recommend it the truth were 3 bro
The brush hairs feel very good quality, and they are soft, the material is plastic but comfortable :)
such as the picture, quick shipment
Its OK OK OK OK OK OK
Beautiful brushes, with super dense bristles, perfect, a game for me and another for my sister, 100% recommended!!
3 for the price of 1, very good deal. I use it for my concealer and lip. The brush is dense and good at blending.
Excellent once, soft and easy to use.😍😍😍😍😍😍😍
Ne gusto is the second time you bought
The brushes arrived in perfect condition, I liked them a lot and it was 3 o'clock, they were at a good price and they were perfect.
Free brushes very nice😍
not what i expected, i thought it would be like the popular one where it has a rubbery texture, bur this one is an actual brush but im happy with it either way!💞
I liked them too much, I have already used them and it blurs the lipstick great, without hesitation I would ask for them again
I loved
Do not know what I use them for .. Gffffgffgvkemhngkrjrjrjrjtjgntktktktktkrjrbhfddfhhhgghhhggggggggggggggg
Bonitas
The serdas are soft, then I return to tell them how they feel about the use.
lindo
And on the lips, and on the console Third in the photo in the coristuvanni
Fast delivery. I haven't tried
came way before due date !!!
Very soft
bueno
I love this product
Very good and high quality product.
Delivery to Vancouver 11 days. The quality is lower than expected, you can see the glue and the bristles are climbing
It came quickly packed well I'm Satisfied
Are okay❤️🩹
Súper bien
Excellent and can be easily used
Quality nice
the brushes are great. Just like the foto
They are the same as the image, I recommend it
A little bit small practical
All bn and arrived earlier than expected🕺🏻
Are quite practical and petit
Excellent I loved, just what I wanted😸
Excellent I loved, just what I wanted
They feel very soft and beautiful! I love them
Very soft
Super soft and very cute
They came nicely
Arrived super fast good product
feel nice, I can't say much about their lifespan yet, but they are definitely worth it for the price
feel nice, I can't say much about their lifespan yet, but they are definitely worth it for the price
Everything is OK
They are beautiful, they feel good quality
Excellent Product arrived before the estimated date
I liked it very much, the material is soft for the skin, I wanted it for nose contour✨😊I arrive in 8 days along with 3 other things
I liked it very much, the material is soft for the skin, I wanted it for nose contour✨I arrive in 8 days along with 3 other things