SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bien
The product is fine, it arrived fast but need to heat more
good
Good quality but the plug-in is not the same as the photo of your presentation is different
Good😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍
Works fine. Quick delivery
The delivery was very fast, but the box arrived battered
excelente
Works well. The finish could be improved.
Good
Did not come according to the propaganda
Good
It arrived before my time, the box a little hit but everything in perfect condition, turns on well and smoothes the perfect hair
Super satisfied with the quality of the product and the speed of delivery arrived within the scheduled time, I indicate very much.
Sweet, girls, and his Heat once, sweet it like it's Brawland.
Has very good quality
Very good
Excellent seller all good
Cute and big .. For the price I recommend it It came to me long before the delivery date
At the moment it works very well
Super
For the price is fine, but it seemed to me that my hair is a bit dry, it arrived very quickly.
I am very happy with the product heats up very well and leaves your hair very smooth with two passes!! I recommend it!! Very good price and good quality🤗And it came to me in less than a week!✨
This item is lit 🔥
Excelente
Just got to Me. In wrapping well and the iron weighs little, which is fabulous. I just need to try it and see how it leaves the hair.
ok
Heat very birn, only the box came somewhat damaged but everything was correct
I loved it, leaves the hair very cool
Buona
Product arrived very fast and not even packed I waited even more looks very good product
good
It is beautiful the same as the image, it heats up regularly but the plates do not pressure correctly so it does not iron well... personally I do not like it does not serve me for a good cup
Super polecam
Is what the ad says. The iron works well so far, the temperature is displayed on the screen and you can see how it goes from zero to the temperature that you have set. Heat well and it's pretty. For the price is super good, The only problem I see so far is that being Chinese if it breaks or breaks adios iron, it could be repaired but there are no spare parts so... We will see the duration of everything great. Please make comments after period of use.
Is what the ad says. The iron works well so far, the temperature is displayed on the screen and you can see how it goes from zero to the temperature that you have set. Heat well and it's pretty. For the price is super good, The only problem I see so far is that being Chinese if it breaks or breaks adios iron, it could be repaired but there are no spare parts so... We will see the duration of everything great. Please make comments after period of use.
Parfait
A little painful that do but in total everything is fine
I arrived as is in the image
Specify the traditional entry but they sent me the European outside everything well
Cheap product for good quality I am very satisfied it is rounded so perfect to make curls too. The temperature settings is great for those who have wigs or others it's top I recommend
Cheap product for good quality I am very satisfied it is rounded so perfect to make curls too. The temperature settings is great for those who have wigs or others it's top I recommend
Good product I arrived early It seems to be okay I still don't try it
Came well packed, whole, ahead of schedule. The iron is good, heats up well and straightens the hair.
Not the best.. feels like a toy
Genial
Did not come as it was in the order unfortunately it is not equal
Aun no la he usado en mi cabello pero ya la conecte y si calienta bien es tal cual la descripción buen producto
Aun no la he usado en mi cabello pero ya la conecte y si calienta bien es tal cual la descripción buen producto
not check