SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty small
Came very good not broken
it's good
Ffffjdjdjdndjdkddbdbdhhdjebehejejdjjdjdjdjdjdjdnndjdjdjdjdjjdjdjdjdjdjdnjdjdjdjdbdbdjdjdjdbdbbdjdjfjfjfjfjdjdukekeleospsllwnwbdjdhdbdbdjuddjnwmskskdbdbfjfjdbdkdkkddk LMAO I need coins
They are tiny. Soo tiny I lost them already but worked well when I had it
Nothing to comment
I love how soft it is on my lips and it moisturizes my lips so good but there’s one thing I don’t like about it and it’s that it’s so small but after all it’s really good
Not yet shipped
it was very very small
Good gloss tint, I like it very much
It's good, it's too small
it was a little smaller than I thought but I loved it on my lips!
Small, do not give up. Pisla
for the price this is a good product and good amount of product, love it!
It's just not good.
look really small I guess it's okay for the price
I expect it to be way bigger but it’s the size of my pinkie other than that it’s okey it’s fells great on my lips and you can put it in your pocket
Great mini bottles.
works great I thought it would be bigger but it's okay besides from that I would recommend
It's okay but very small get only a few times use. It made my lips pink a little, doesn't stay on for long.
Love it though I thought it’s a clear lip gloss
I received well before the date thank you very much
Very small very but haroshy, fulfills its task.
ok
tiny asl
Pisla-applied lips of the reeds, not so in the photo
Goes on really smooth feels good on the lips, it isnt one of those heavy lip glosses that drips down off your lips , The aloe vera scent isnt strong at all. It is smaller than I expected tho so if you want it to last a long time I would order a couple more.
A whole sastifaccion, I recommend it widely leaves the lips creamy
it’s smells REALLY REALLY GOOD but is very small
Its good, smaller then i expected tho
Good but very small
it's good I just didnt expect it to be so small
Coryno
So small but so cute and looked great and felt great
I love
Love it Aloe Vera is the best 💖
It makes us happy that you like and are satisfied and we are glad you told us
I like me very much. Small and precise
Small, pretty
Well such
Very small
really small but very cute, it’s also a stain
Surprisingly small but very nice. Is a cute color and is not sticky.
very very VERY small but smells very good
Huele Rico
I lovee it, despite how small it is. It smells good it feels good on my lips, it also leaves a pink-ish tint after applying, and it hydrates my lips better than any other gloss I've ever bought. But because its so small, i have to keep buying them when I run out, but i dont mind. i love it♡
I'm so excited too get this I ordered it Oct 1 and I'm still waiting I can't waittt ☺️
It is a little small but it accentuates the color of my lips very cute and my lips feel super hydrated
Fine
No color