SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Maces! Mild
Just like description
5 strellas
The quality is not really good and for me they not enough soft, but for price it's okay
Product as described all right
I liked them very much, I advise
For the price is good, but the quality is not good
very fast delivery very good
Just like in the picture! Quality/fantastic price!
I am delighted with price and quality are soft
They are simple expected larger are small and synthetic very good shape with carrying sachet ideal for big eyes no
Great product .. Super recommend
Nickel, true to the photo
Cool penzliki for your tsyna, it was cheap
Duge garni kistochki, do not mak a strong specific smell, all came without a defect and vidpovidayu, Moshu skin hryvnia😻
perfect!
Good material and arrived much earlier than expected
Class, mʼyakenki, everything is good, I don't get a dirty smell. The number of trohi to be, ale Tse is not principled.
The bag they come in is beautiful, in general I liked them, although I still need to try them, the shipment arrived very quickly.
Fast delivery but some cool tips
Excellent Product recommended
It's a little small but for the price it's okay
It's a little small but for the price it's okay
Set OK
They look very good soft I do not use and I will comment
Many quality various comes quite brush the bristles are great the handle is very long is easy enough but personal makeup the product is great quality I would buy again extremely fast delivery literally great product
Fits With described
Duge is hitched. I recommend it. All the photo I will describe
Not the best quality but it’s Ok, very pretty 🫶🏻🫶🏻
The bag they come in is very beautiful, and do not follow the brushes. Are even more beautiful.
Duge grade tassels
I can't say that I like it, the small ones are almost the same, and 5 PCs are medium size
As in the photo and fast delivery... Thank you
Excellent brushes. They have not yet been tested, but at first glance, they are of excellent quality. They need to be tested.
excelente
Very soft delivered on time
Product came as described! Recommend!
Very soft brushes Super recommend, everything came right.
Fast Delivery
Came brushes that fell out of his hair, poor quality.
Few Hacklands, small and small brushes are very hard, but as I paid 5,00 it's good
Few Hacklands, small and small brushes are very hard, but as I paid 5,00 it's good
As it looks and good quality
Arrived right is very good!
Great beautiful fast delivery
The material is very fragile, but you can use it like
I waited almost 1 month and came back to the supplier, because the courier did not find the address AFFS, so many other purchases I do they always call when they don't find the address, exelent supplier fast shipping, only MSM Post Office delay
same as described .thanks
Ameiii, are beautifulColor is wonderful and good quality
Unfazy yakisty, odorless. Prison for penzni. Cute little. Shvidko came.