SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Welcome to Cosmetic As (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetic.as
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is really nice. I want to make it soon. The packaging is also neat and good. Thank you for sending me well.
I bought it to use it in the lezzin, but it's a bit cloudy. I'm not sure about the nails, but at this price, it's a price.
You know, Joe.
I haven't used it, but I hope it's a good color.
I like it.
The color is dark.
I think I did a good job on the cheap.
I only used silver, but the subtlety...
I'm in a lot of colors. I'm satisfied.
It's nice to ship neatly! I think I did a good job on the cheap.
There are various colors and a variety of designs can be made. I think that gold is easy to use if there are a few more nuances. Some colors are not likely to be used (laughs). The Cospa is outstanding. Ease of use is not yet verified, but when you appreciate the expectation. The lid may be hard to close.
The shipment was quickly received and all came right. I 'd like to re-order Wang.
Suitable for There are many different colors. I 'd like to try it right now, but... I didn't have time. I'm so sorry. I want to try my time. The color is so pretty and good. It's a variety of colors.
That's the best price.
I haven't used it yet. Spring shipping fast.
How much is not
I'm going to throw it all out of silver.
It's cute ~ Ali is cheap to taste. It's useful in its own way ~ For fun, it's also an accident. It's an addiction. Buy on an inexpensive taste. It's useful in its own way ~ For fun, it's also an accident. It's an addiction. Buy on an inexpensive taste. It's useful in its own way.
Awakening
Sometimes it's over 2 months, so when you do 1.35
In real life, there are many colors that look a little tacky. Still, I bought it well for the cheap.
It's a clear color.
Everything is fine, but one is new. But what... It's cheap. Recognition
Great pricing though I wish they put in more powder😄. Value for money and the colors are beautiful!
I'll use it before I use it.
The color is well produced when you use it!
Pretty
I like it very much. The color is also very good.
gooooooooood
Baby Girl
The color is varied and the packaging is meticulous
I haven't used it yet, but it's 5 days delivery.
I didn't use it, but it would be good.
Cost bgood
All 12 colors are minisingly different. At first, I knew you sent me two of the same colors.
It's good. It's pretty.
Well received and good ^ ^
It's cheap, it's a lot.
It was before use, but it was neatly arrived.
The Price has arrived, but if you give me all the money, it's long. You must buy it.
I'm very good at Powder.
.
The delivery is. Very much. It's fast.
1.5 Dala 5-day delivery good
This is good. The color is dark.
Before use
It's in metal. It's really good!!
Satisfaction except that the amount is too small
It's not sleek like a picture.
It is still before use.